Technology & Innovation APAC

November 15 – 16, 2022  |  Sydney & Digital Experience

Please check back often for updates and additional speaker announcements.
Digital session content will be available on demand according to posted schedule unless otherwise indicated within the digital platform.

Tuesday

Nov 15
  • 9:30 am – 10:15 am AEDTOpening Remarks & Keynote Session
  • 10:20 am – 10:50 am AEDTBreakout Sessions
  • 10:50 am – 11:20 am AEDTMarketplace Break
  • 11:20 am – 12:25 pm AEDTBreakout & Case Study Sessions
  • 12:25 pm – 1:25 pm AEDTLunch
  • 1:25 pm – 2:30 pm AEDTBreakout & Case Study Sessions
  • 2:30 pm – 3:15 pm AEDTMarketplace Break
  • 2:40 pm – 3:00 pm AEDTAnalyst-led Meetups
  • 3:15 pm – 4:50 pm AEDTKeynote Sessions
  • 4:50 pm – 5:50 pm AEDTReception

Wednesday

Nov 16
  • 9:30 am – 10:05 am AEDTKeynote Sessions
  • 10:05 am – 10:50 am AEDTMarketplace Break
  • 10:10 am – 10:30 am AEDTAnalyst-led Meetups
  • 10:50 am – 12:30 pm AEDTBreakout & Case Study Sessions
  • 12:30 pm – 1:05 pm AEDTKeynote Sessions
  • 1:05 pm – 1:10 pm AEDTClosing Remarks

Tuesday Nov 15

9:30 am – 10:15 am AEDT

Welcome & Opening Keynote: Beyond Digital: The Future Of Business Is Human-Centred 

Society is reckoning with technology’s impact and power. Faced with values-driven consumers, employee demands, and impending regulation, your firm must evolve beyond digital to become a truly human-centred business. Ushering in this new business model is your next great strategic challenge. Success will mean enhancing all stakeholder experiences — customers, employees, partners, shareholders — in alignment with the values of diversity, equity, inclusion, sustainability, and trust; looking beyond efficiency through digital operations to the effectiveness of outcomes; becoming a champion for creativity, adaptivity, and resilience as the basis of true innovation; and ensuring that you and your team can thrive within a future fit technology landscape. 

Speakers:
Sam Higgins, Principal Analyst, Forrester
Dane Anderson, SVP, International Research & Product, Forrester

10:20 am – 10:50 am AEDT

Breakout Sessions

Value-Driven Tech Strategy
The Measurement Reset: Think Strategically, Not Just Tactically

It’s no surprise that all organisations — regardless of size and revenue — see digital transformation as core to business strategy. Many struggle, however, to measure the progress and impact that digital technologies bring to their firms. More often than not, digital teams measure initiatives in isolation, overlooking the impact of digital on broader organisational objectives. Why and how should firms rearchitect their measurement programmes? What metrics should they track? 

In this session, you will:  

  • Be introduced to the digital measurement framework. 
  • Learn how you can elevate digital and have a seat at the table. 

Speakers:
Zhi Ying Barry, Senior Analyst, Forrester

READ MORE +READ LESS -
People & Performance
Panel: Unpacking The Hype About The Great Resignation

For most of 2021, the dominant talent narrative in the US was the so-called “great resignation.”, a phenomenon promised to hit countries in Asia Pacific in early 2022.  It’s tempting to think that employees are receiving stacks of unsolicited job offers — and that employers are throwing caution (and money) to the wind in a desperate effort to fill roles. That deceptively simple scenario is misleading. The roots of this issue go far deeper and wider than a sudden desire to quit. Companies that are able to take an honest look at the needs of their employees and level up their people strategy will have a strong advantage as we move into a resource-constrained future. Join us for this panel to discuss: 

  • The facts versus hype around the great resignation 
  • Challenges around tech talent and skills shortage 
  • How to unleash performance of your talent to challenge the hype, and future proof your workforce 

Speakers:
Jinan Budge, VP, Principal Analyst, Forrester
Julia Steel, Leadership Speaker, Facilitator, Coach,
Lisa Doherty, Director IT Experience & Business Enablement, Transport for NSW
Melanie Cochrane, CEO/Group Managing Director, Australia and New Zealand, Equifax

READ MORE +READ LESS -
10:50 am – 11:20 am AEDT

Marketplace Break & Networking

Spend time in our marketplace to learn more about the right technology to help you stay out in front of your competition.

11:20 am – 11:50 am AEDT

Case Study Sessions

11:55 am – 12:25 am AEDT

Breakout Sessions

Value-Driven Tech Strategy
The Uses, Abuses, And Misuses Of Benchmarks

Organisations pursue budget and spending benchmarks for two primary reasons: to defend existing spend or to gain executive commitment for an increase in future spend. Occasionally, benchmarking efforts also play a part in strategic planning. However, they are more commonly initiated by the CFO (or CEO) to highlight waste and ineffectiveness. Understanding what not to do with benchmarks is just as important as understanding what to do.  

In this session, you will:  

  • Understand the limitations of tech budget and spending benchmarks and how to use business value to determine whether spending supports the company’s overall business objectives. 
  • Learn how organisations can break through common benchmarking barriers to achieve much higher organisational performance overall. 

Speakers:
John Brand, VP, Advisor, Forrester

READ MORE +READ LESS -
Platforms & Infrastructure
Create A Platform Strategy That Powers Business Outcomes

Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.   

By attending this session, you will:   

  • Understand technology platform types and how to assess maturity of your approach.   
  • Learn key best practices for successful platform approaches.   
  • Hear examples of how platform approaches have created new business opportunities. 

Speakers:
Ashutosh Sharma, VP, Research Director, Forrester

READ MORE +READ LESS -
12:25 pm – 1:25 pm AEDT

Lunch & Marketplace Break

Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

1:25 pm – 1:55 pm AEDT

Case Study Sessions

2:00 pm – 2:30 pm AEDT

Breakout Sessions

People & Performance
Make The Automation Fabric Part Of Your Business DNA

What’s the first thing that pops into your head when you hear the word “automation”? Robots? Jobs? Cost avoidance? It’s a lot more than that. As the incremental ROI of first-wave digital technologies hits a plateau, automation represents a new S curve of digital value creation. The next wave of digital disruptors will be built inside out from automation-centric mindsets, operating models, and org structures. Will your company be one of them?  

Attend this session to: 

  • Understand the massive change and disruption that automation represents for today’s business models. 
  • Learn about the behaviours and characteristics of tomorrow’s autonomous enterprise that you can adopt today to prepare for these changes. 

Speakers:
Leslie Joseph, Principal Analyst, Forrester

READ MORE +READ LESS -
Security & Risk
Newsflash: The Future Of Security Awareness & Training Will Not Be About Awareness Or Training

Security remains plagued with the legacy of compliance-driven, security awareness & training tools and methods. As more transformational security and tech leaders and vendors realize the importance of the human element, and the ineffectiveness of those, we will start to move towards behavior and culture change. In the medium term, this will be driven by evidence-based human-risk management. In the long term, rebels and creators will demand the shaping of regulations, elevate the value and role of human-centric security, and change the game to focus on the outcomes of training, rather than methods.  Join us to: 

  • get a view of the future of security awareness & training 
  • understand where to invest your SA&T resources and  
  • how to disrupt the status quo to reach actual outcomes of behavior & culture change. 

Speakers:
Jinan Budge, VP, Principal Analyst, Forrester

READ MORE +READ LESS -
2:30 pm – 3:15 pm AEDT

Marketplace Break

Take a break from the program and visit with our sponsors in the Marketplace.

2:40 pm – 3:00 pm AEDT

Analyst-led Meetups

Spend some time in these small, interactive group roundtable discussions aligned to specific topics. Forrester analysts will kick off the discussion, but bring your topic or question to the meetup and help spark the conversation.

  • Zhi Ying Barry: How To Measure Digital Success
  • Leslie Joseph: How To Align Automation With Your Digital Transformation Program

Speakers:
Leslie Joseph, Principal Analyst, Forrester
Zhi Ying Barry, Senior Analyst, Forrester

3:15 pm – 3:45 pm AEDT

Panel: The Future of Technology Outsourcing: Bring Value to Life Though Co-Innovation Partnerships

In this panel session, we will explore the changing nature of outsourcing and how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester will host a discussion with CloudBlue and Planit to explore these questions. We will take your questions as we discuss co-innovation, the proper operating and commercial models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.

Speakers:
Sam Higgins, Principal Analyst, Forrester
Susanne Matson, Practice Director - Customer Insight & Advisory, Planit

3:45 pm – 4:15 pm AEDT

Building The Future

Join this session to hear how Commonwealth Bank are reimaging customer experience through technology, partnerships and people transformation.

Speakers:
Fredrik Lindstrom, Chief Digital Officer, Commonwealth Bank

4:15 pm – 4:45 pm AEDT

Forrester Awards 2022

Technology Strategy Impact Award 

Welcome to the first and highly anticipated Forrester Awards! The only assessment dedicated to recognizing excellence in technology strategy that drives an obsession with customer success and business growth. In this session we will reward enterprises for their technology capabilities, including their ability to enable their business to be more adaptive, creative, and resilient with the help of platforms, partnerships, and practices that accelerate growth.  

Speakers:
Dane Anderson, SVP, International Research & Product, Forrester

4:45 pm – 5:45 pm AEDT

Reception

Wednesday Nov 16

8:15 am – 9:15 am AEDT

Executive Leadership Exchange: Breakfast Session

The Executive Leadership Exchange (ELE) is an invitation-only executive program for up to 30 qualified senior technology executives. Invitations will be extended closer to the event date.

Leading Change in a Post Digital World

Digital transformation initiatives over recent years have simply highlighted how unprepared for the future most organisations still are. Having the right technology platforms is only a fraction of the challenge. So, what does a post-digital/post-covid world look like? More importantly, how are we likely to get there? What roles do our people play in creating this ideal of the ‘autonomous enterprise’?

Join this invitation-only peer session where we explore what it means to be fully prepared for the future, with a particular focus on leadership, culture, capabilities, and change.

Click here to see more information on this session

Speakers:
John Brand, VP, Advisor, Forrester
Philippa Huxley, Managing Director, NOBL Collective
Julia Steel, Leadership Speaker, Facilitator, Coach,

9:30 am – 10:05 am AEDT

Leadership: Your Swiss Army Knife For Breaking Boundaries

Leadership is the swiss army knife of skills. People rarely realise how versatile leadership can be and how it can help navigate complex organisational scenarios. You will walk away from this session understanding how leadership can help break boundaries in practical scenarios like:

  • Transitioning from one industry to another
  • Overcoming the challenges of siloed operations (them vs us)

Speakers:
Emma Pudney, Chief Technology Officer, Koala

10:05 am – 10:50 am AEDT

Marketplace Break & Networking

Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

10:10 am – 10:30 am AEDT

Analyst-led Meetups

Spend some time in these small, interactive group roundtable discussions aligned to specific topics. Forrester analysts will kick off the discussion, but bring your topic or question to the meetup and help spark the conversation.

  • Jinan Budge: Unpacking The Hype About The Great Resignation
  • Ashutosh Sharma: How To Be Methodical With Emerging Technology Adoption

Speakers:
Ashutosh Sharma, VP, Research Director, Forrester
Jinan Budge, VP, Principal Analyst, Forrester

10:50 am – 11:20 am AEDT

Breakout Sessions

Emerging Technology & Innovation
The Future Of The Internet? The Metaverse, NFTs, And Web3

Despite the speculation and hype, there is no metaverse today, and headwinds loom over Web3’s vision for a decentralised, user-controlled World Wide Web. But that hasn’t stopped companies from jockeying to stake their claim, testing and learning on the ground floor of what could be the future of the internet. During this session, you’ll hear points and counterpoints from two different Forrester analysts giving their take on metaverse, NFT, and Web3 initiatives, so you can make a bet on the potential to disrupt how consumers will engage with brands. 

In this session, you will: 

  • Understand the current state and future potential of the metaverse, NFTs, and Web3. 
  • Prepare your organisation for the technical foundation to support the next era of the internet. 

Speakers:
Leslie Joseph, Principal Analyst, Forrester
Sam Higgins, Principal Analyst, Forrester

READ MORE +READ LESS -
Security & Risk
Fireside Chat: The Pragmatic Path To Zero Trust

Zero Trust (ZT) adoption has been on the minds of all IT security leaders. Do they really know how successful they have been with their ZT journey? The pandemic has accelerated cloud migration and remote work, evolving regulations, and mounting pressure from consumers on data privacy. A fresh approach towards security and accelerating ZT adoption is required.  

Attend this session to: 

  • Understand how you can effectively measure your ZT maturity.  
  • Learn what success looks like from a security leader during a fireside chat. 

Speakers:
Fahad Ehsan, Senior Analyst, Forrester
Andrew Abel, Former Cyber Security Strategy & Architecture Lead, Origin

READ MORE +READ LESS -
11:25 am – 11:55 am AEDT

Case Study Sessions

12:00 pm – 12:30 pm AEDT

Breakout Sessions

Platforms & Infrastructure
Navigate Kubernetes-Based, Cloud-Native Ecosystems To Boost Digital Innovation

Seven years after it was born, Kubernetes has become a distributed backbone to power innovation. The whole cloud-native ecosystem has been redefined, and the platforms, practices, and partners around cloud-native are rapidly expanding the ecosystem.  

This session will provide the following benefits: 

  • Learn what cloud-native truly means for your digital innovation beyond containers, Kubernetes, and microservices that everyone already knows. 
  • Understand how to navigate the Kubernetes-based, cloud-native ecosystem, and define a pragmatic cloud-native-first strategy for digital innovation. 

Speakers:
Charlie Dai, VP, Research Director, Forrester

READ MORE +READ LESS -
Emerging Technology & Innovation
Embrace – And Enable – The Green Market Revolution

It’s time for companies to view environmental sustainability as a historic business opportunity, on par with the first and second industrial revolutions. You can either help your company take part in this green market revolution, or watch and wait for irrelevance and obsolescence.

In this session, Forrester will provide insight into:

  • How the world must change: from how we make things, power things, finance and protect things, get around, and even what we eat.
  • Key climate actions and initiatives firms are taking now.
  • The role technology leaders must play to mitigate the ecological risks of technology and enable green business innovation.

Speakers:
Michael Barnes, VP, Research Director, Forrester

READ MORE +READ LESS -
12:35 pm – 1:05 pm AEDT

Predictions: Is There A New Normal? 

Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition. 

Speakers:
Frederic Giron, VP, Research Director, Forrester

Early Access

Nov 14
  • 2:00 pm – 4:00 pm AEDTKickstart Your Content Experience
  • 2:15 pm – 2:45 pm AEDTCertification
  • 2:30 pm – 3:00 pm AEDTForrester Decisions Flagship Models
  • 2:45 pm – 3:15 pm AEDTWomen's Leadership Session
  • 3:00 pm – 3:30 pm AEDTIndia Focus Sessions
  • 3:30 pm – 4:00 pm AEDTMandarin Sessions

Tuesday

Nov 15
  • 9:30 am – 10:15 am AEDTKeynote Session
  • 10:20 am – 10:50 am AEDTBreakout Session
  • 11:20 am – 11:50 am AEDTCase Study Sessions
  • 11:55 am – 12:25 am AEDTBreakout Session
  • 1:25 pm – 1:55 pm AEDTCase Study Sessions
  • 2:00 pm – 2:30 pm AEDTBreakout Session
  • 3:15 pm – 3:45 pm AEDTKeynote Panel
  • 3:45 pm – 4:15 pm AEDTKeynote Session
  • 4:15 pm – 4:45 pm AEDTForrester Technology Impact Award

Wednesday

Nov 16
  • 9:30 am – 10:05 am AEDTKeynote Session
  • 10:50 am – 11:20 am AEDTBreakout Session
  • 11:25 am – 11:55 am AEDTCase Study Sessions
  • 12:00 pm – 12:30 pm AEDTBreakout Session
  • 12:35 pm – 1:05 pm AEDTKeynote Session

Early Access Nov 14

2:00 pm – 4:00 pm AEDT

Kickstart Your Content Experience

Kick off your Technology & Innovation APAC content experience by watching a selection of OnDemand sessions from the recent Technology & Innovation North America event.

Attend one session:

Navigate Uncertainty With A Value Architecture

Tech value dominates tech execs’ attention, changing from efficiency to effectiveness in increasingly complex ways. While some struggle to drive tech’s business value, all feel the rising relevance of its role as value streams reach end-to-end across customers’, partners’, and enterprise’s ecosystems.

This session shares how a value architecture helps you to:

  • Define and integrate the different types of tech value — finding links between tech and business strategic goals that are economic, functional, experiential, and symbolic
  • Drive the planning, governing, and communication of tech’s value — across ever-changing tech stacks, business capabilities, value streams and business models

Speakers:
Bobby Cameron, VP, Principal Analyst, Forrester

Navigating The Skills Economy

Tech talent is harder to find and costing more than ever. Tech leaders need to rethink their approach to managing their technology skills and competencies to build a future fit talent strategy that both grows existing talent and attracts new talent.

In this session, we will cover:

  • Taking a data-driven approach to skills and competency mapping
  •  Building the developmental resources that continuously serve both the individual and the organization

Speakers:
Fiona Mark, Principal Analyst, Forrester

Platform Value Maximized With Marketplaces, Industry Clouds, And Experience Architecture

Experiences built with the same set of packaged software aren’t enough to differentiate your brand; to allow you to enter new markets or to unlock new business models. They are definitely not enough to disrupt your industry. Tech leaders must do better. They must deliver unique experiences that meet the emotional needs of their customers at all points of engagement to drive customer loyalty.

This session will provide the following benefits:

  • Learn how to leverage Forrester’s experience architecture, and extend it with industry clouds and marketplaces.
  • Understand how to start and mature the capabilities needed to enable true differentiation.
  • Establish customer-centric organizational practices to align around shared outcomes.

Speakers:
Kate Leggett, Vice President, Principal Analyst, Forrester
Joe Cicman, Senior Analyst, Digital Transformation, Forrester

Value At The Edge: Identifying Innovation Opportunities And Use Cases

Edge computing enables companies to create connected systems using software to transform a wide array of products, operational processes, and customer experiences. Technology stakeholders must think beyond their data centers to assess demand for edge computing business scenarios “out in the wild.”

This session will help attendees:

  • Identify real world opportunities to deploy edge computing use cases in your organization
  • Learn about the fragmented array of technology vendors in the edge computing landscape

Speakers:
Michele Pelino, Principal Analyst, Forrester

2:15 pm – 2:45 pm AEDT

Certification: Leading Change: Understanding the Human Experience of Change

Change is constant, yet organizational change efforts routinely fail. Join this digital session to better understand the human experience of change and how you can lead change at your organization from wherever you sit. You’ll learn why trust is essential to change and how to optimize team engagement during change. This session provides a sample of Forrester’s Leading With Customer Obsession Certification course.

Speakers:
Katy Tynan, Principal Analyst, Forrester
Jenna Wohead, Director, Certification, Forrester

2:30 pm – 3:00 pm AEDT

Forrester Decisions: Flagship Models

These quick-fire OnDemand sessions provide insight into the Forrester Decision priorities flagship models for technology executives (TEX) and technology architecture and delivery (TAD) executives. They will give you insight into understanding how a future-fit strategy using operating models, technology experiences, and tech stacks can help accelerate services, as well as the importance of using integrated platforms, practices, and partners to optimize customer and employee experiences.

TEX: Plan, Govern, And Communicate The Business Value Of Technology

Implement planning, budgeting, measurement, communication, and governance capabilities that drive the business and customer value of technology.

Speakers:
Frederic Giron, VP, Research Director, Forrester

TEX: Deliver A High-Performing Organization

Instill high-performing operating models, structures, culture, and change management.

Speakers:
Fiona Mark, Principal Analyst, Forrester

TEX: Optimize Your Tech Stack

Improve speed, flexibility, reliability, and costs across hardware, software, and services.

Speakers:
Linda Ivy-Rosser, VP, Research Director, Forrester
Liz Herbert, VP, Principal Analyst, Forrester

TEX: Enable An Insights-Driven Business

Coordinate the strategy, roadmaps, operating systems, and governance to unlock the value of data.​

Speakers:
Aaron Katz, VP, Research Director, Forrester

TEX: Inspire And Innovate With Technology

Champion innovation using the power of tech to drive business growth and differentiation.

Speakers:
Pascal Matzke, VP, Research Director, Forrester

TEX: Embed Privacy And Cybersecurity In The Company

Increase business resiliency and mitigate cybersecurity and privacy risks.

Speakers:
Paul McKay, Vice President, Research Director, Forrester

TEX: Evaluate And Experiment With Emerging Technology

Establish the foundation to deliver value from emerging tech investments.

Speakers:
Ashutosh Sharma, VP, Research Director, Forrester
Martha Bennett, VP, Principal Analyst, Forrester

TAD: Architect Enterprise Applications And Services For Impact

Accelerate your business with modern enterprise applications, services, and sourcing strategies.​

Speakers:
Linda Ivy-Rosser, VP, Research Director, Forrester
Liz Herbert, VP, Principal Analyst, Forrester

TAD: Modernize With Cloud And New Computing Architectures

Leverage the agility of modern infrastructure and ecosystems to deliver your ideas to the market faster.​

Speakers:
Chris Gardner, VP, Research Director, Forrester
Lee Sustar, Principal Analyst, Forrester

TAD: Lead A High Performing Enterprise Architecture Practice

Build an enterprise architecture practice that drives change, growth, and differentiation through timely yet strategic decisions.

Speakers:
Charles Betz, Principal Analyst, Forrester

TAD: Deliver Modern, Resilient Operations

Build, deliver, and monitor dependable services to enable sustainable innovation and ensure resiliency.​

Speakers:
Julie Mohr, Senior Analyst, Forrester

2:45 pm – 3:15 pm AEDT

Women's Leadership: Breaking Gender Stereotypes In Leadership

Women in leadership roles is more than a social trend. It is more than an ethical or moral imperative and is becoming a formidable strategy for businesses focused on building an inclusive, sustainable future. Join me on Forrester’s Diversity and Inclusion focus session on women in leadership to hear from some amazing women leaders across APAC on the challenges, cultural barriers, successes, and advice on how you can work towards gender parity in your organizations.

Speakers:
Vasupradha Srinivasan, Senior Analyst, Forrester
Reema Jain, Chief Digital & Information Officer, Hero MotoCorp

3:00 pm – 3:30 pm AEDT

India-Focus

Attend one session:

Drive Automation in the Indian Corporate Banking

Banks are increasingly adopting emerging technologies such as automation to boost revenue, optimize operational costs and deliver better customer and employee experience. Automation technologies themselves are evolving beyond the vanilla robotic process automation to a much more broad-based Automation Fabric.
This session we will :

  • Share some key emerging technologies applicable to banking
  • Identify most common automation use-cases in Corporate Banking.

Speakers:
Pushpa Marwal, Analyst, Forrester

Design For Work: Boost Employee Productivity By Transforming Enterprise UX

From CEOs to entry-level employees, people rely on digital tools at work — tools that are mostly inadequate or even awful in terms of user experience (UX). Enterprise UX problems cause their firms to waste time, undermine vital transformations, underserve customers, and risk dangerous mistakes.
In this session, we will:

  • Identify the root causes why enterprise tools provide poor UX to people at work and
  • Explain how tech leaders can drive change to overcome it.

Speakers:
Amit Bhatia, Senior Analyst, Forrester

Connecting Operations And Experience Tech Stacks For Digital Fluency

In this session, you will hear perspectives from Forrester CIO analysts about how to align your operational platforms with your customer-facing platforms for best results. They will also walk through a composite case study that illustrates leading practices and pitfalls to avoid.

You will leave with a better understanding of:

  • Why you need to align operations with experience when making application and services decisions.
  • How to create an architecture and platform strategy to achieve a connected enterprise.
  • How behaviors, success measures, and processes must change to succeed.

Speakers:
Biswajeet Mahapatra, Principal Analyst, Forrester
Amit Bhatia, Senior Analyst, Forrester
Ashutosh Sharma, VP, Research Director, Forrester

3:30 pm – 4:00 pm AEDT

Mandarin Sessions

Attend one session:

题目:拥抱数据和AI实现互联智能

摘要:当前的企业必须走出自己的舒适区,通过数据和人工智能提供新的虚拟体验和服务。拥有一个以技术为导向的数据和人工智能框架有助于企业制定前进的路线。
本次会议将介绍:

  • 了解互联智能的框架
  • 了解如何利用data mesh如何实现分布式的数据和人工智能

How To Join The Connected World With Data And AI
Currently, firms have to step outside their comfort zones to provide new virtual experiences, services, and conveniences through data and AI. Having a clear framework to orient the data and AI operating model with technology is the right way to move forward.
This session will provide the following benefits:

  • Understand the connected intelligence landscape.
  • Learn how data mesh enables distributed data and AI capabilities.

Speakers:
Danny Mu, Principal Analyst, Forrester

自动化:数字化转型的助推器

自动化已成为很多技术负责人的重要议题。在 Forrester 的自动化架构框架中,机器人流程自动化 (RPA) 承载了您当下企业自动化策略的核心。充分利用新兴的自动化能力,比如流程发现,任务挖掘和智能文档处理,将加速您的自动化之旅。商业负责人也应当意识到,正确的采纳自动化工具仅仅是其中的一部分。成功的赋能公民流程专家才能将您的自动化价值最大化。
在这次会议上,您将:

  • 了解到自动化和 RPA 工具的最新趋势。
  • 学习如何构建公民流程专家团队来支持企业级数字化转型。

Automation: Digital Transformation’s Rocket Fuel
Automation is among the most important priorities for technology leaders today. Under Forrester’s automation fabric, robotic process automation (RPA) plays a key role to support your automation strategies. Harnessing the capabilities of emerging components like process discovery, task mining and intelligent document processing will accelerate your automation journey. Business leaders should understand that adopting tools is only half of the battle. Successfully empowering citizen process experts will upgrade automation benefits to enterprise level.

In this session you will:

  • Understand the recent trend of automation and RPA solutions
  • Learn how, when to build your citizen process expert team for enterprise-level digital transformation

Speakers:
Guannan Lu, Analyst, Forrester

拥抱行业云生态系统,成为中国市场适应未来的领导企业

经过过去十年的快速发展,中国云计算市场已经进入了行业云的新篇章。为了加速创新,适应未来,中国企业和组织机构正在不断增加面向行业特定场景的情境化云服务。
本次研讨会将为您提供以下收益:

  • 了解Forrester如何定义“行业云”,以及对中国市场为什么行业云如此关键
  • 了解包括金融服务、制造、政府、零售、医疗、能源和媒体等在内的主要行业的典型用例
  • 深入了解中国市场金融行业云的生态和用例
  • 对中国的行业云生态体系有完整的把握

Embrace Industry Cloud Ecosystem To Become Future-Fit In China
The cloud market in China is growing rapidly in the past decade, moving toward a new chapter of industry clouds. To accelerate innovation and become future-fit, Chinese organizations are increasingly seeking cloud services that are contextualized for scenarios in their industry.

This session will provide the following benefits:

  • Learn how Forrester defines “industry cloud” and why it’s critical in China
  • Understand typical use cases in major industries including financial services, manufacturing, government, retail, healthcare, energy, and media.
  • Financial services cloud deep dive in China
  • Have a holistic view of industry cloud ecosystem in China

Speakers:
Meng Liu, Senior Analyst, Forrester

Tuesday Nov 15

9:30 am – 10:15 am AEDT

Welcome & Opening Keynote: Beyond Digital: The Future Of Business Is Human-Centred 

Society is reckoning with technology’s impact and power. Faced with values-driven consumers, employee demands, and impending regulation, your firm must evolve beyond digital to become a truly human-centred business. Ushering in this new business model is your next great strategic challenge. Success will mean enhancing all stakeholder experiences — customers, employees, partners, shareholders — in alignment with the values of diversity, equity, inclusion, sustainability, and trust; looking beyond efficiency through digital operations to the effectiveness of outcomes; becoming a champion for creativity, adaptivity, and resilience as the basis of true innovation; and ensuring that you and your team can thrive within a future fit technology landscape. 

Speakers:
Sam Higgins, Principal Analyst, Forrester
Dane Anderson, SVP, International Research & Product, Forrester

10:20 am – 10:50 am AEDT

Breakout Sessions

Value-Driven Tech Strategy
The Measurement Reset: Think Strategically, Not Just Tactically

It’s no surprise that all organisations — regardless of size and revenue — see digital transformation as core to business strategy. Many struggle, however, to measure the progress and impact that digital technologies bring to their firms. More often than not, digital teams measure initiatives in isolation, overlooking the impact of digital on broader organisational objectives. Why and how should firms rearchitect their measurement programmes? What metrics should they track? 

In this session, you will:  

  • Be introduced to the digital measurement framework. 
  • Learn how you can elevate digital and have a seat at the table. 

Speakers:
Zhi Ying Barry, Senior Analyst, Forrester

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People & Performance
Panel: Unpacking The Hype About The Great Resignation

For most of 2021, the dominant talent narrative in the US was the so-called “great resignation.”, a phenomenon promised to hit countries in Asia Pacific in early 2022.  It’s tempting to think that employees are receiving stacks of unsolicited job offers — and that employers are throwing caution (and money) to the wind in a desperate effort to fill roles. That deceptively simple scenario is misleading. The roots of this issue go far deeper and wider than a sudden desire to quit. Companies that are able to take an honest look at the needs of their employees and level up their people strategy will have a strong advantage as we move into a resource-constrained future. Join us for this panel to discuss: 

  • The facts versus hype around the great resignation 
  • Challenges around tech talent and skills shortage 
  • How to unleash performance of your talent to challenge the hype, and future proof your workforce 

Speakers:
Jinan Budge, VP, Principal Analyst, Forrester
Julia Steel, Leadership Speaker, Facilitator, Coach,
Lisa Doherty, Director IT Experience & Business Enablement, Transport for NSW
Melanie Cochrane, CEO/Group Managing Director, Australia and New Zealand, Equifax

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11:20 am – 11:50 am AEDT

Case Study Sessions

11:55 am – 12:25 am AEDT

Breakout Sessions

Value-Driven Tech Strategy
The Uses, Abuses, And Misuses Of Benchmarks

Organisations pursue budget and spending benchmarks for two primary reasons: to defend existing spend or to gain executive commitment for an increase in future spend. Occasionally, benchmarking efforts also play a part in strategic planning. However, they are more commonly initiated by the CFO (or CEO) to highlight waste and ineffectiveness. Understanding what not to do with benchmarks is just as important as understanding what to do.  

In this session, you will:  

  • Understand the limitations of tech budget and spending benchmarks and how to use business value to determine whether spending supports the company’s overall business objectives. 
  • Learn how organisations can break through common benchmarking barriers to achieve much higher organisational performance overall. 

Speakers:
John Brand, VP, Advisor, Forrester

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Platforms & Infrastructure
Create A Platform Strategy That Powers Business Outcomes

Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.   

By attending this session, you will:   

  • Understand technology platform types and how to assess maturity of your approach.   
  • Learn key best practices for successful platform approaches.   
  • Hear examples of how platform approaches have created new business opportunities. 

Speakers:
Ashutosh Sharma, VP, Research Director, Forrester

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1:25 pm – 1:55 pm AEDT

Case Study Sessions

2:00 pm – 2:30 pm AEDT

Breakout Sessions

People & Performance
Make The Automation Fabric Part Of Your Business DNA

What’s the first thing that pops into your head when you hear the word “automation”? Robots? Jobs? Cost avoidance? It’s a lot more than that. As the incremental ROI of first-wave digital technologies hits a plateau, automation represents a new S curve of digital value creation. The next wave of digital disruptors will be built inside out from automation-centric mindsets, operating models, and org structures. Will your company be one of them?  

Attend this session to: 

  • Understand the massive change and disruption that automation represents for today’s business models. 
  • Learn about the behaviours and characteristics of tomorrow’s autonomous enterprise that you can adopt today to prepare for these changes. 

Speakers:
Leslie Joseph, Principal Analyst, Forrester

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Security & Risk
Newsflash: The Future Of Security Awareness & Training Will Not Be About Awareness Or Training

Security remains plagued with the legacy of compliance-driven, security awareness & training tools and methods. As more transformational security and tech leaders and vendors realize the importance of the human element, and the ineffectiveness of those, we will start to move towards behavior and culture change. In the medium term, this will be driven by evidence-based human-risk management. In the long term, rebels and creators will demand the shaping of regulations, elevate the value and role of human-centric security, and change the game to focus on the outcomes of training, rather than methods.  Join us to: 

  • get a view of the future of security awareness & training 
  • understand where to invest your SA&T resources and  
  • how to disrupt the status quo to reach actual outcomes of behavior & culture change. 

Speakers:
Jinan Budge, VP, Principal Analyst, Forrester

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3:15 pm – 3:45 pm AEDT

Panel: The Future of Technology Outsourcing: Bring Value to Life Though Co-Innovation Partnerships

In this panel session, we will explore the changing nature of outsourcing and how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester will host a discussion with CloudBlue and Planit to explore these questions. We will take your questions as we discuss co-innovation, the proper operating and commercial models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.

Speakers:
Sam Higgins, Principal Analyst, Forrester
Susanne Matson, Practice Director - Customer Insight & Advisory, Planit

3:45 pm – 4:15 pm AEDT

Building The Future

Join this session to hear how Commonwealth Bank are reimaging customer experience through technology, partnerships and people transformation.

Speakers:
Fredrik Lindstrom, Chief Digital Officer, Commonwealth Bank

4:15 pm – 4:45 pm AEDT

Forrester Awards 2022

Technology Strategy Impact Award 

Welcome to the first and highly anticipated Forrester Awards! The only assessment dedicated to recognizing excellence in technology strategy that drives an obsession with customer success and business growth. In this session we will reward enterprises for their technology capabilities, including their ability to enable their business to be more adaptive, creative, and resilient with the help of platforms, partnerships, and practices that accelerate growth.  

Speakers:
Dane Anderson, SVP, International Research & Product, Forrester

Wednesday Nov 16

9:30 am – 10:05 am AEDT

Leadership: Your Swiss Army Knife For Breaking Boundaries

Leadership is the swiss army knife of skills. People rarely realise how versatile leadership can be and how it can help navigate complex organisational scenarios. You will walk away from this session understanding how leadership can help break boundaries in practical scenarios like:

  • Transitioning from one industry to another
  • Overcoming the challenges of siloed operations (them vs us)

Speakers:
Emma Pudney, Chief Technology Officer, Koala

10:50 am – 11:20 am AEDT

Breakout Sessions

Emerging Technology & Innovation
The Future Of The Internet? The Metaverse, NFTs, And Web3

Despite the speculation and hype, there is no metaverse today, and headwinds loom over Web3’s vision for a decentralised, user-controlled World Wide Web. But that hasn’t stopped companies from jockeying to stake their claim, testing and learning on the ground floor of what could be the future of the internet. During this session, you’ll hear points and counterpoints from two different Forrester analysts giving their take on metaverse, NFT, and Web3 initiatives, so you can make a bet on the potential to disrupt how consumers will engage with brands. 

In this session, you will: 

  • Understand the current state and future potential of the metaverse, NFTs, and Web3. 
  • Prepare your organisation for the technical foundation to support the next era of the internet. 

Speakers:
Leslie Joseph, Principal Analyst, Forrester
Sam Higgins, Principal Analyst, Forrester

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Security & Risk
Fireside Chat: The Pragmatic Path To Zero Trust

Zero Trust (ZT) adoption has been on the minds of all IT security leaders. Do they really know how successful they have been with their ZT journey? The pandemic has accelerated cloud migration and remote work, evolving regulations, and mounting pressure from consumers on data privacy. A fresh approach towards security and accelerating ZT adoption is required.  

Attend this session to: 

  • Understand how you can effectively measure your ZT maturity.  
  • Learn what success looks like from a security leader during a fireside chat. 

Speakers:
Fahad Ehsan, Senior Analyst, Forrester
Andrew Abel, Former Cyber Security Strategy & Architecture Lead, Origin

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11:25 am – 11:55 am AEDT

Case Study Sessions

12:00 pm – 12:30 pm AEDT

Breakout Sessions

Platforms & Infrastructure
Navigate Kubernetes-Based, Cloud-Native Ecosystems To Boost Digital Innovation

Seven years after it was born, Kubernetes has become a distributed backbone to power innovation. The whole cloud-native ecosystem has been redefined, and the platforms, practices, and partners around cloud-native are rapidly expanding the ecosystem.  

This session will provide the following benefits: 

  • Learn what cloud-native truly means for your digital innovation beyond containers, Kubernetes, and microservices that everyone already knows. 
  • Understand how to navigate the Kubernetes-based, cloud-native ecosystem, and define a pragmatic cloud-native-first strategy for digital innovation. 

Speakers:
Charlie Dai, VP, Research Director, Forrester

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Emerging Technology & Innovation
Embrace – And Enable – The Green Market Revolution

It’s time for companies to view environmental sustainability as a historic business opportunity, on par with the first and second industrial revolutions. You can either help your company take part in this green market revolution, or watch and wait for irrelevance and obsolescence.

In this session, Forrester will provide insight into:

  • How the world must change: from how we make things, power things, finance and protect things, get around, and even what we eat.
  • Key climate actions and initiatives firms are taking now.
  • The role technology leaders must play to mitigate the ecological risks of technology and enable green business innovation.

Speakers:
Michael Barnes, VP, Research Director, Forrester

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12:35 pm – 1:05 pm AEDT

Predictions: Is There A New Normal? 

Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition. 

Speakers:
Frederic Giron, VP, Research Director, Forrester

Technology & Innovation APAC · November 15 – 16, 2022 · Sydney & Digital Experience

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