Charles Betz

Research Director

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Platform Product Management Versus Platform Engineering

Charles Betz October 21, 2022
Note: I have heard some concerns I’m “throwing I&O under the bus” here. That’s not the intent. I&O’s struggles stem from deliberate operating model choices by senior leaders. The individual contributors have always worked hard in difficult circumstances. I truly believe that proper product management will benefit them.  I just got back from the DevOps […]
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The Forrester Enterprise Architecture Award Finalists For North America

Charles Betz August 12, 2022
Learn how the three finalists for Forrester’s Enterprise Architecture Award for North America drive their EA strategy and its impacts.
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Announcing The Forrester Enterprise Architecture Award Semifinalists For North America

Charles Betz July 11, 2022
Find out which firms have made the cut and what the next steps are in naming the finalists.
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DevOps 2030: People, Practices, And Platforms

Charles Betz June 30, 2022
When we imagine the future of DevOps, we see three primary vectors of evolution: people, practices, and platforms.
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VMware Customers: Get Ready For Broadcom Disruption

Tracy Woo May 26, 2022
Late Sunday evening, Bloomberg reported rumors of advanced Broadcom talks to acquire VMware, which has since been confirmed this morning. In light of Broadcom’s investment activities in the past few years, this news is unsurprising. It made a string of massively expensive enterprise software company acquisitions: Brocade Communications Systems in 2016 ($5.9 billion), CA Technologies […]
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How EA Teams Can Deliver True Business Value

Charles Betz April 26, 2022
There are few capabilities in modern technology more conflicted than enterprise architecture (EA, or often just “architecture.”) Predictions of EA’s demise are common. Notable influencers in digital-native firms such as Amazon VP Adrian Cockcroft believe that architects per se aren’t needed, because “that’s what managers do.” Stories abound of EA organizations being disbanded because they […]
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Observations On The Atlassian Outage

William McKeon-White April 13, 2022
What Is Going On? One of our less pleasant responsibilities here at Forrester is commenting on serious business, security, or technical failures in the digital and IT industry. Due to its duration and the implications for a subset of the user base, the current Atlassian outage rises to that level. Atlassian is staking its future […]
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Presenting The Forrester Wave™: Enterprise Service Management, Q4 2021

Charles Betz December 16, 2021
In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation. Now, we are pleased to announce The Forrester Wave™: Enterprise Service Management, Q4 2021. In 2018, ITSM vendors were still completing the transition […]
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What’s In A Name? “Product” Versus “Service”

Charles Betz September 20, 2021
“What’s in a name? That which we call a rose By any other name would smell as sweet.” — William Shakespeare, Romeo and Juliet, Act 2, Scene 2 One conversation I’ve found myself in over the past 20 years is the debate over IT portfolio terminology: Application Service Product Platform Why is this important? Because organizations use […]
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When Worlds Collide: IT & Product Management

Charles Betz August 27, 2021
Learn how the convergence of traditional IT practices with the discipline of product management can benefit your IT organization.
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Product Teams: The New Iron Triangle

Charles Betz August 25, 2021
The concept of an “iron triangle” is an old one. In project management, it’s the trade-offs between cost, schedule, and scope. “Pick any two” is a common rule of thumb — that is, you can optimize for two but not three. One variation on the triangle is cost, schedule, and quality (scope is replaced by […]
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Shared Services, Meet Product Management

Charles Betz August 3, 2021
If you want to be unpopular with an agile or DevOps team, tell them, “You need to use the shared service.” Shared services have a well-deserved reputation for bureaucracy, one-size-fits-all standards, long lead times, and high transaction costs. Shared services per se are not the problem. Amazon is a public, shared service, and it’s well […]
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Expertise And The Shared Services Problem: A Conversation With Don Reinertsen

Charles Betz May 25, 2021
One of the biggest hurdles for DevOps is meeting the need for both specialists and generalists. Principal Analyst Charles Betz talks with DevOps expert Don Reinertsen about striking the right balance.
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Product Centricity Is Coming To Your Organization

Charles Betz April 19, 2021
I talk to many Forrester customers every week who are transforming: digital, agile, DevOps, or some mix of the three. One common theme is an interest in product team organization. This has been a hot topic for some time, and interest still seems to be increasing. To explain what a product team is, I use […]
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The New Change Management: Automated And Decentralized

Charles Betz January 11, 2021
Principal analyst Charles Betz provides key recommendations for modernizing IT change management in the wake of agile transformation.
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COVID Drives M&A Activity In DevOps And IT Management

Sandy Carielli December 4, 2020
Learn how the pandemic's increased uncertainty and volatility has produced some attractive M&A opportunities in DevOps and IT Management.
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The New Operating Model Is Upon Us

Charles Betz November 6, 2020
Challenging times call for creative responses and quick pivots. Learn how some organizations are rethinking innovation to thrive.
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The DevOps Hypothesis Is Sound — Introducing The Q4 2020 Modern Technology Operations Survey

Charles Betz November 5, 2020
This year, I led my first custom survey research for Forrester, the Q4 2020 Modern Technology Operations Survey. We selected a random panel of 268 digital and IT professionals with day-to-day responsibility for operating digital systems. (We did not rule out developers, as long as they also had runtime responsibilities). We also looked for folks […]
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The Second Edition Of Our Forrester New Wave™ Evaluation On Chatbots For IT Ops

William McKeon-White November 5, 2020
Today, we released: “The Forrester New Wave: Chatbots for IT Operations, Q4 2020.” We looked at the top nine vendors in the market today and evaluated them across 10 criteria. Organizations looking to improve employee technology experience or increase their automation capabilities can use IT chatbot platforms to: Deflect tickets from the help desk Automate […]
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The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020

Charles Betz June 15, 2020
After releasing “The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020” earlier this month, it’s a good time to pause and reflect on (in the immortal words of the Grateful Dead) “what a long, strange trip it’s been.” We’re about 10 years into the DevOps journey. Industry progress is clear. IT and digital organizations […]
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