Predictions Report

Predictions 2021: Automation

October 22nd, 2020
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Charlie Dai, VP, Principal Analyst
Charlie Dai VP, Principal Analyst
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
George Lawrie, Vice President, Principal Analyst
George Lawrie Vice President, Principal Analyst
Diego Lo Giudice, Vice President, Principal Analyst
Diego Lo Giudice Vice President, Principal Analyst
Bernhard Schaffrik, Principal Analyst
Bernhard Schaffrik Principal Analyst
With contributors:
Glenn O'Donnell , Amanda Lipson

Summary

The “great lockdown” of 2020 will make the drive for automation in 2021 both inevitable and irreversible. Remote work, new digital muscles, and pandemic constraints will create millions of pragmatic automations in 2021; document extraction, robotic process automation (RPA) from anywhere, drones, and various employee robots will proliferate; and, as expected, the mad dash to automate will bring trouble. In this report, we explore Forrester’s predictions for automation in 2021.

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