Trends Report

Reinvent Your Bank To Remain Relevant

Executive Overview: The Digital Banking Strategy Playbook

February 9th, 2021
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
With contributors:
David Hoffman , Alyson Clarke , Aurelie L'Hostis , Peter Wannemacher , Jacob Morgan , Corrado Loreto , Sam Bartlett

Summary

Empowered customers are transforming their relationships with banks and changing the industry's competitive landscape in the process. To avoid irrelevance, banks must embrace the future of banking, which will be invisible, connected, insights-driven, and purposeful. The digital banking strategy playbook helps banking executives bolster their strategy in a dynamic environment. Forrester reviews and updates this research periodically for continued relevance and accuracy, most recently in January 2021.

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