2013 Customer Experience Predictions

Original Broadcast Date: January 15th, 2013
Kerry Bodine, null
Kerry Bodine

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  • 2011 Customer Experience Predictions
    Predictions Report
    January 14th, 2011

    In 2011, the customer experience ecosystem will expand to include a dizzying array of new devices, touchpoints, and physical interactions. The breadth of this emerging ecosystem and the number of consumers engaged at each touchpoint will have significant

    Kerry Bodine  
  • 2012 Customer Experience Predictions
    Predictions Report
    January 6th, 2012

    While consumer technology adoption was the impetus for many customer experience efforts in 2011, an increasingly competitive industry landscape, the ever-increasing power of consumers, and a slippery economy will be the major drivers of strategic initiati

    Kerry Bodine  


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