How good is the overall customer experience offered by top firms' Web site today? To find out, Forrester applied its Web Site Review methodology to the site experiences of 12 firms across four industries: newspapers, television broadcasters, retailer stores, and wireless providers.
This teleconference presents the results and best practices from these reviews.
Agenda:
- Forrester's Web Site Review methodology
- Examining the current state of Web experiences
- Results of reviews of 12 sites across four industries
- Best and worst practices across 12 reviews
- Improving your Web site experience
Vendors mentioned: Asda, BBC1, BT Group, Channel 4, Guardian, ITV, O2, Sainsbury, Times, Telegraph, Tesco, and Vodafone.
You'll receive an email with dialing and Webex instructions prior to the Webinar.