Brands must take a methodical, quantified approach to understand how their customers use, and prefer to use, their services on a host of devices, platforms, and channels. That analysis is the foundation for you to perfect the mix within your digital experience portfolio. This webinar helps digital business professionals understand how to work with Forrester's Moments Index and their customer experience counterparts to make smart channel and interface choices.
Target audience level: intermediate
You'll receive an email with dialing and Webex instructions prior to the Webinar.