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How To Use Forrester's Moments Index To Prioritize Investments In Your Digital Experience Portfolio

May 14, 2020


Brands must take a methodical, quantified approach to understand how their customers use, and prefer to use, their services on a host of devices, platforms, and channels. That analysis is the foundation for you to perfect the mix within your digital experience portfolio. This webinar helps digital business professionals understand how to work with Forrester's Moments Index and their customer experience counterparts to make smart channel and interface choices.

Target audience level: intermediate

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.

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