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Key Findings From The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2020

September 16, 2020

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Many valuable, actionable data-based insights are buried and hidden in petabytes of unstructured data: unstructured voice-of-the-customer and voice-of-the-employee data as well as unstructured data in emails, contracts, policies, and research documents. Enterprise knowledge workers from all domains — customer experience; employee experience; governance, risk, and compliance — can now leverage the power of AI-based text analytics platforms to uncover and derive insights from any unstructured data source.

This webinar is based on the key findings from two recent Forrester evaluations: “The Forrester Wave™: AI-Based Text Analytics Platforms (People Focused), Q2 2020” and “The Forrester Wave™: AI-Based Text Analytics Platforms (Document Focused), Q2 2020." Boris Evelson, VP and principal analyst, reviews the latest relevant market trends, shares the evaluation methodology and the results of this research, and provides actionable recommendations for anyone who is starting the journey (or needs to improve a current state) to deploy an effective enterprise text analytics platform.

Target audience level: all levels

Vendors mentioned: AntWorks, Clarabridge, EPAM, Expert System, Google, IBM, Micro Focus, OpenText, RavenPack, and SAS.

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