David Brodeur-Johnson,

David Brodeur-Johnson

Principal Analyst

David serves leaders responsible for employee experience (EX) and workforce productivity and is the lead author of Forrester's EX Index research. His passion is helping companies create workplaces that engage people and enable them to do their best work. He is an expert in the way technology affects motivation and performance as well as how it shapes organizations’ employee experience. David also speaks publicly about how organizations can use psychological and organizational behavior research to guide their technology strategy and set better priorities.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
March 12th, 2026 4:00 PM - 5:00 PM Peer Discussions

Agent Experience (AX): Employee Communication Skills Development For The Age Of AI Agents

With the widespread adoption of AI agents on the horizon, employees will soon have coworkers whose capabilities equal or exceed their own. This shift requires enterprises to rethink how roles will change and what new skills employees will need to succeed. Attend this peer discussion to explore the five agent experience (AX) requirements that will evolve as AI agents become more autonomous. This conversation, hosted by Craig Le Clair, VP and principal analyst, and David Brodeur-Johnson, principal analyst, will include open discussion with participants, so please bring your questions and experiences to share with the group. Questions for discussion:How do we see the role of AI agents evolving? Could they eventually sit at the center of workflows and take on the role humans currently play as primary orchestrators? What is the progression or maturity path for AI agents, and what signals might help us understand where they’re headed? What approaches can we share for shaping a workforce skills roadmap? What might this look like, specifically for customer service and application development teams? Peer discussions are available exclusively to Forrester Decisions VIP Leaders and Leader license holders for their own participation.