Join Forrester experts and your peers for an interactive presentation that will dive deeper into Forrester’s 2026 Predictions for customer experience.Key takeaways: Understand the changing technology, consumer, and market dynamics in store in 2026. Uncover new insights based on Forrester’s research and expert analysis.Prepare your team and your organization for what’s ahead. Target audience level: all levels
Jorissa Neutelings, ABN AMRO’s Chief Digital Officer, discusses the bank’s bold vision for becoming a liquid company: a fully adaptable, hyper‑personal, modular, and conversational organization that meets customers exactly where they are. Jorissa explains why trust, transparency, and intentional friction are essential in a digital world shaped by AI, agents, and rising fraud risks. Featuring […]
Discover how much Australians trust the institution of government and how it affects behaviors that power mission performance.
Financial services firms use RTIMS to optimize customer outcomes that drive business results.
Launch a successful CRQ pilot with a six-step approach that overcomes cultural resistance, data gaps, and skepticism to deliver credible results.
Use this report to understand the adoption trends, key use cases, and innovations that are shaping the conversational banking landscape.
Data illustrates security and risk teams’ adaptability, purpose, commitment, and perceptions of their culture energy with employees in other fields.
This data snapshot examines B2B marketers’ investment in outsourced services and/or agencies.
This report explores the challenges of AI pricing and introduces five dimensions that guide initial decisions and long-term evolution.
The process intelligence software market is diversifying and moving in multiple directions. Given genAI proliferation, process intelligence software is turning into a key AI enabler. This webinar dives into the findings and insights from our 2025 research including “The Process Intelligence Software Landscape, Q2 2025” and “The Forrester Wave™: Process Intelligence Software, Q3 2025” reports.Key takeaways: Understand process intelligence market dynamics and trends.Target audience level: intermediate and advanced