ON-DEMAND WEBINAR

Asynchronous Chat: The Role of Messaging And Third-Party Platforms In Customer Service

Original Broadcast Date: October 6th, 2020
Julie Ask, Vice President, Principal Analyst
Julie Ask Vice President, Principal Analyst
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
HC
Hailey Colin Sr Research Associate

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  • The Case For Asynchronous Messaging: Apple Business Chat, Messenger, WhatsApp
    Trend Report
    July 23rd, 2020

    Consumers love messaging, at least when it comes to keeping in touch with friends and family. But brands have lagged in offering asynchronous messaging conversations with their customers. This report examines the ways that brands currently use asynchronou

    Julie Ask Ian Jacobs