Customer Experience Innovation Demystified

Original Broadcast Date: July 24th, 2013
Kerry Bodine, null
Kerry Bodine

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  • Customer Experience Innovation Demystified
    Trends Report
    June 27th, 2013

    Innovation" has become a buzzword in the customer experience field. Everyone talks about it, but no one knows quite what it is or how to attain it. In fact, most firms that believe that they're innovating are actually thwarting differentiation and wasting

    Kerry Bodine  


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