ON-DEMAND WEBINAR

How To Help Your Employees Evoke Emotions That Build Customer Loyalty

Original Broadcast Date: April 10th, 2018
Samuel Stern, Principal Analyst
Samuel Stern Principal Analyst
Danielle Place, Qualitative Analyst, CX Index
Danielle Place Qualitative Analyst, CX Index
Margaret Rodriguez, Analyst
Margaret Rodriguez Analyst

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  • How Firms Help Employees Evoke Emotions That Deepen Customer Loyalty
    Trend Report
    January 10th, 2018

    Emotions drive customers' perceptions — and human interactions are more emotionally resonant than digital interactions. That's why CX pros must help their colleagues deliver experiences that create more positive customer emotions. They can do this by shar

    Samuel Stern Danielle Place Margaret Rodriguez