Description

In this webinar, Maxie Schmidt and Sam Stern explain three trends that make customer experience (CX) more important now than ever before. We describe a series of actions that can help your firm to move faster toward CX maturity. And we give you the compelling business reasons you need to convince executives and colleagues that now is the time to double down on improving customer experience.

Agenda:

• Discuss why CX is more important now than ever before.
• Determine how to demonstrate the value of CX improvements to the business.
• Discover how to accelerate your CX transformation.

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