Advanced Search

Save or Share this Report

For Customer Experience Professionals

WEBINAR: How To Make The Case That CX Transformation Is Both Important And Urgent

Wednesday, June 07, 2017, 11:00 AM-11:40 AM Eastern time

Description

In this webinar, Maxie Schmidt and Sam Stern explain three trends that make customer experience (CX) more important now than ever before. We describe a series of actions that can help your firm to move faster toward CX maturity. And we give you the compelling business reasons you need to convince executives and colleagues that now is the time to double down on improving customer experience.

Agenda:

  • Discuss why CX is more important now than ever before.
  • Determine how to demonstrate the value of CX improvements to the business.
  • Discover how to accelerate your CX transformation.

Related Research

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $300.00(USD)

Purchase

Technical Information

You'll receive an email with dialing and WebEx instructions prior to the Webinar.

Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.