ON-DEMAND WEBINAR

How To Make The Case That CX Transformation Is Both Important And Urgent

Original Broadcast Date: June 7th, 2017
Samuel Stern, Principal Analyst
Samuel Stern Principal Analyst

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  • Why CX? Why Now?
    Trend Report
    October 5th, 2016

    Despite growing interest in the discipline, many business leaders still pay only lip service to customer experience (CX), leaving experience improvement either underfunded or on the cutting-room floor. To help CX pros change that, this report provides the

    Samuel Stern