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For Customer Experience Professionals

WEBINAR: Test Drive! The 2018 Canadian And US Mobile Auto Insurance App Industry Wave™

Wednesday, August 1, 2018, 1:00 PM-2:00 PM Eastern time

This call was originally scheduled for June 27, 2018.

Description

Meeting the mobile needs of auto insurance customers demands an understanding of where you — and your rivals — are now and how you’ll iterate your way to success. Starting in March 2018, we examined and ranked the mobile apps of leading Canadian and US private passenger auto insurers across 40 different criteria using Forrester’s Mobile Insurance Functionality Benchmark and digital user experience methodologies.

This webinar helps insurance digital business and customer experience professionals understand the functionality being offered by the leading Canadian and US auto insurers, its usability, and what new best and emerging practices have caught our attention.

Key takeaways:

  • Understand the functionality and user experience being offered by leading Canadian and US auto insurers.
  • Expose best practices in mobile auto insurance app functionality and user experience.
  • Make decisions about mobile app and site functionality and user experience and ideas for improvement.

Insurers mentioned: Allstate (US), CIBC (Canada), Desjardins (Canada), Geico (US), Metromile (US), Progressive (US), Saskatchewan Government Insurance (SGI) (Canada), State Farm (US), RBC Insurance (Canada), Royal Sun Alliance (RSA) (Canada), TD Insurance (Canada), USAA (Canada)

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Price: $300.00(USD)

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