WEBINAR: The State Of Customer Experience, 2009
February 05, 2009
- Presented by Bruce D. Temkin
Forrester surveyed Customer Experience professionals in Q4 2008 about a number of topics including their obstacles to improving customer experience and their firms' reactions to the recession. We examine their responses from that survey and recent consumer surveys and overall customer experience trends to discuss the outlook for customer experience in 2009.
- Where are companies making progress in their customer experience journeys?
- What are the major obstacles to customer experience success?
- How are firms responding to the economic downturn?
- What should Customer Experience professionals focus on this year?
Already a Client?
Log in to access this webinar.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.
See the Webinar FAQs for answers to technical and other Webinar questions.
User Experience Fundamentals, Part 2: Personas
January 24, 2017 | Kelly Price
User Experience Fundamentals, Part 3: Journey Maps, Stories, And Scenarios
February 08, 2017 | Kelly Price
User Experience Fundamentals, Part 4: Co-Creation
February 22, 2017 | Kelly Price
More On Demand
User Experience Fundamentals, Part 1: User Research
January 10, 2017 | Kelly Price
How You Can Leverage The B2B Tech CX Index™ To Build Outstanding Customer Experiences
September 29, 2016 | TJ Keitt
Resonant CX Strategies Require The Right Customer Research At The Right Time
June 15, 2016 | Deanna Laufer