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The State Of SMB Banking, 2021

February 11, 2021

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Small and medium-size businesses (SMBs) remain underserved by traditional financial services providers. Many have been severely hit by the COVID-19 pandemic crisis and need to build resilience to recover and thrive. Digital ecosystems have changed the landscape for small business services, and digital disruptors have stepped into the gap with innovative service models that reduce costs and increase revenue.

Many small business owners could benefit from insights and tools that help them manage and grow their business — and banks can deliver them. New customer propositions and better service models enabled by a wide range of technologies are creating a huge growth opportunity for firms prepared to invest on this segment.

Key takeaways:

  • Understand what challenges SMBs face and what their needs are.
  • Learn how new entrants are innovating around SMBs’ needs.
  • Identify what tools and services you should develop to support your SMB customers.

Target audience level: all levels

Vendors mentioned: Stripe and Xero

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