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For Customer Experience Professionals

WEBINAR: Why Paying Employees For Delivering Good CX Is A Bad Idea

September 11, 2018

Description

Monetary incentives for good CX delivery backfire. They create bad CX and bad employee experiences. In this webinar, Maxie and Sam explain — and bust — the five myths that lead companies to still use monetary incentives for CX. Then, once we’re past our collective obsession with monetary incentives, Maxie and Sam recommend what to do instead to motivate employees to deliver better customer experiences.

Key takeaways:

  • Understand why monetary incentives for CX are doomed to fail (and why firms still use them).
  • Discover ways to motivate employees to deliver good customer experiences.
  • Learn how to wean your firm off of monetary incentives for CX delivery.
  • Hear about the potential savings from kicking the monetary incentive addiction.

Vendors mentioned: Cogito

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