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Monetary incentives for good CX delivery backfire. They create bad CX and bad employee experiences. In this webinar, Maxie and Sam explain — and bust — the five myths that lead companies to still use monetary incentives for CX. Then, once we’re past our collective obsession with monetary incentives, Maxie and Sam recommend what to do instead to motivate employees to deliver better customer experiences.
Key takeaways:
Vendors mentioned: Cogito
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This report exposes five myths that lead companies to rely on monetary CX incentives, recommends better ways for driving customer-centric behaviors that improve CX delivery, and guides CX pros on weaning their organizations off monetary CX incentives.
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