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Insurers have made big digital and tech investments to improve both the claimant's experience and the profitability of their claim operations. But are they really paying off? Despite these investments, even tech-savvy customers prefer filing claims in human over these digital self-service options. In this webinar, Forrester looks at why claim tech investments have done little to change customer and partner behavior and ideas to preserve that all-important human connection.
Key takeaways:
Target audience level: intermediate
Vendors mentioned: Duck Creek, Guidewire, Snapsheet, Xtract, ZipWhip, and perhaps others.
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