Works Well With Humans: The Digital Investments That Bring Out The Best In The Claim Experience

Insurers have made big digital and tech investments to improve both the claimant's experience and the profitability of their claim operations. But are they really paying off? Despite these investments, even tech-savvy customers prefer filing claims in human over these digital self-service options. In this webinar, Forrester looks at why claim tech investments have done little to change customer and partner behavior and ideas to preserve that all-important human connection.

Key takeaways:

• Understand the love-hate relationship with insurers and what drives people crazy about claims.
• Gain insight on why insurers have gone overboard when it comes to digitizing claim operations.
• Learn best practices in figuring out how, where, and why to humanize the digital claim experience.

Target audience level: intermediate

Vendors mentioned: Duck Creek, Guidewire, Snapsheet, Xtract, ZipWhip, and perhaps others.