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The shift to customer centricity is disrupting a sleepy business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and worker productivity. Business executives now view efficiency gains achieved by business process automation as table stakes, and they will only invest in process change programs that can directly grow revenues and better engage new and existing customers.
Enterprise architects must now reshape their business process change efforts to deliver on this new value proposition. Over the next decade, BPM methods and technologies will undergo a major transformation, with new technologies pushing BPM into the front office, and well-established technologies fading into history.
In this Webinar, Forrester reviews the top trends and technologies uncovered in the recently published "Forrester TechRadar™: Customer-Centric BPM Technology, Q4 2014" report. The Webinar also provides enterprise architects and business architects with insights and recommendations for building a customer-centered road map for driving enterprise process change.
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The shift to customer centricity has disrupted an aging business process management (BPM) software market with deep roots in the back office and a mixed track record for driving efficiency and worker productivity. Business executives view efficiency impro
The age of the customer is disrupting a business process management (BPM) discipline that started in the 1990s to drive costs from production and operations. Over the next two years, new alternative approaches will disrupt and reshape the BPM market. Thes
This report outlines the road map stage of Forrester's research around building and managing enterprisewide business process management (BPM) programs. For those chartering a BPM effort, aligning the program with organizational strategy and business outco
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