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Description
Join senior analyst Judy Weader and researcher Sam Karpinski for a look into the future of customer experience (CX) with an overview of our predictions for 2022. This webinar touches on key insights, including a “new normal” for both brands and customers, an expansion in the mandates for experience design teams, and a shift in the way large companies invest in CX.
Key takeaways:
- Learn how brands must adapt to meet new CX challenges presented by the pandemic and its global repercussions.
- Discover how brands will reexamine the role that CX plays in their organizations.
- Explore how companies will prioritize topics that are top of mind for both regulators and consumers (such as accessibility and privacy).
Target audience level: all levels
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