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For Enterprise Architecture Professionals

WEBINAR: From Strategy To Execution: Assessing PMO Capabilities In The Age Of The Customer

January 7, 2014

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Please note this call was originally scheduled for December 12 at 1pm ET.


Focusing on the age of the customer demands that firms completely reassess their project management office (PMO) planning and delivery practices. The traditional focus of PMOs conflicts with the need for speed that accompanies Agile development and continuous delivery practices. However, speed without discipline and focus encourages short-term decisions that have negative long-term effects. Executives need PMOs to become more strategic to help them drive more successful business outcomes. Successful PMOs in the age of the customer don the role of facilitators that can translate strategy into execution, provide insight into delivery capabilities, and provide continuous feedback that supports decision-making.

In this webinar, we delve into strategies for building an effective PMO in the age of the customer, use Forrester's best practices framework for PMOs, and give you tools to see how your organization stacks up and decide whether your PMO is ready to assume this role.


  • Successful PMOs Must Recognize The Needs Of Their Customers
  • Successful PMOs Require Supportive Culture
  • Using POST To Assess Your PMO
  • Recommendations

Key takeaways:

  • Successful PMOs embrace the change that age of the customer brings.
  • Successful PMOs are transparent and vocal.
  • Successful PMOs tie their performance metrics to business outcomes.

Vendors mentioned: Forrester interviewed more than 75 vendor and user companies in North America, Europe, Asia, and Latin America for the report this webinar stems from.

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