ON-DEMAND Webinar

Loyalty And Luxury: What Does Loyalty Mean In Luxury Retail?

Original Broadcast Date:Jul 17th, 2018
Follow analyst
Emily CollinsVP, Research Director
MB
Michelle BeesonSenior Analyst
Email
LinkedIn
X (formerly Twitter)

Log in to watch this webinar

Client log in

Welcome back. Log in to your account to continue.


Become a client

Become a client today for these benefits:

  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.


Purchase this webinar

This webinar is available for purchase ($300).

Description

Loyalty strategies are more important than ever for marketers and digital business professionals working in luxury retail. Luxury retailers often lump loyalty initiatives into program-centric strategies that are not suitable for their consumers. But in reality, these consumers are more receptive and engaged than the average consumer with the special experiences that loyalty initiatives can create. Luxury consumers are among the first to adopt new technology, frequently engage with social media, and shop across multiple touchpoints. Join this webinar to learn how to invest in building a loyal relationship with your customers to deliver on the experience your brand promises.

Key takeaways:

  • Discover luxury consumers’ behaviors and attitudes and identify how loyalty strategies can address and meet their heightened expectations.
  • Learn best practices for building customer loyalty in luxury retail.

Technical information

You'll receive an email with dialing and Webex instructions prior to the Webinar.

Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.