Use The Messaging Nautilus® To Focus On Buying Groups And Outcomes That Drive Business

The business of insurance is about expecting the unexpected, but 2022 took everyone by surprise. Russia’s invasion of Ukraine and the impact on energy prices; extreme drought in food-producing regions around the world; and red-hot wages are creating a return to 1970s-style stagflation that will ultimately hit consumer decisions about insurance. At the same time, those interest rate increases to tamp down inflation offer upsides for life and annuities insurers. War, cost-of-living crises, and access to subsistence-level resources like food, clean water, and heat all highlight another risk — social unrest — with the potential for costly insurance claims. In 2023, insurance leaders will be navigating turbulence not seen since the financial crisis. These pressures on insurance finances will express themselves in changing business and budget priorities that will impact product development and promotion, policy sales and servicing, M&A strategy, and tech spend.Key takeaways:Learn what market forces drove our 2023 insurance predictions.Understand how geopolitical, economic, technical, and social forces will shape insurance business, digital, and regulatory strategies in 2023.Gain insight on how these forces will reshape the insurtech landscape and the level of startup capital.Hear how technology spend will be impacted and what will — and won’t — get budget.Target audience level: all levels

Ellen Carney

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Indranil Bandyopadhyay

 

The developer workforce is diversifying, and with it, there will be greater need for business input alongside risk management. Expect this to make new headlines as shops adjust to new demands and the metaverse. Key takeaways:See how citizen development will lead to a headline security breach.Champion your enterprise business leaders to lead API strategies.Understand why enterprises are investing in value stream management solutions.Learn why WebAssembly will take root at the edge.Examine how metaverse standards will evolve (or not).Target audience level: beginner

Chris Gardner

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Andrew Cornwall

 

This webinar reviews the landscape of strategic account mapping and alignment technologies that help organizations’ account planning and execution efforts by revealing complex relationships, identifying white space, supporting opportunity planning efforts, and enabling collaboration that makes it easier to identify, win, retain, and grow business with key accounts.Key takeaways:Understand the evolution of technology tools that have enabled this market.Learn about current trends within this space. Get a preview into future trends that will shape this space.Target audience level: intermediate

Anne Slough

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Steve Silver

 

2023 will be a year of reckoning for customer experience (CX) programs as companies struggle to focus on customers while navigating a turbulent economy. The character and work of CX teams will transform as the nature of CX competition and the CX tech market change around them.Key takeaways:Discover Forrester's predictions for customer experience in 2023.Learn our recommendations for how to navigate a turbulent year ahead.Ask top Forrester CX experts how your CX program can succeed. Target audience level: all levels

Rick Parrish

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Christina McAllister

 

Earlier this year, we ran five concurrent Forrester Wave™ evaluations of agencies’ and holding companies’ capabilities in five areas: media, creative and content, customer data, digital experience, and global marketing services. In this webinar, we review their capabilities and strategies and take your questions. Come learn which agency will be your best strategic partner.Key takeaways:See how your agencies line up competitively across five service lines.Learn about the major themes uniting and separating the providers: data, media, creative, technology, and more.Identify how this portfolio analysis will affect your selection and shape your agency engagement strategy.Target audience level: all levels

Jay Pattisall

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Stephanie Liu

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Ted Schadler

 

In this panel discussion, the authors of the report “Predictions 2023: Public Sector” delve into each of Forrester's five predictions for business and technology executives in government.Key takeaways:Learn about Forrester’s public sector predictions for 2023.Understand why it is important for government agencies to hold on to their hard-won pandemic-era competencies.Discover how government agencies can respond to the unique pressures facing the public sector when it comes to talent management, Zero Trust, and customer experience.Target audience level: all levels

Sam Higgins

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Heidi Shey

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Rick Parrish