Skip to main content

Save or Share this Report


Use Your Customer Success Program To Maximize Value To The Customer And To Your Business

March 5, 2020

Primary author headshot
  • Presented by TJ Keitt


A good customer experience ensures that both the client and the business get something valuable. A well-designed customer success program facilitates this value exchange. This webinar explores how to set up and fund this value exchange.

Key takeaways:

  • Learn how customer experience facilitates a value exchange between a business and its customers.
  • Discover how customer success programs are set up to ensure that this value exchange takes place.
  • Find out how to create customer success funding models that are fair to both the business and its customers.

Target audience level: beginner and intermediate

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.

Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)


Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.