Agenda
Tuesday
Oct 31- 8:00 am – 9:00 am AEDT Breakfast
- 9:00 am – 10:50 am AEDT Opening Remarks & Keynote Sessions
- 10:50 am – 11:20 am AEDT Marketplace Break
- 11:20 am – 12:25 pm AEDT Breakout & Case Study Sessions
- 12:25 pm – 1:30 pm AEDT Lunch
- 1:30 pm – 2:35 pm AEDT Breakout Sessions
- 2:35 pm – 3:20 pm AEDT Marketplace Break
- 3:20 pm – 4:40 pm AEDT Keynote Sessions & Closing Remarks
- 4:40 pm – 5:40 pm AEDT Reception
Wednesday
Nov 1- 8:30 am – 9:25 am AEDT Breakfast & Forrester Women's Leadership
- 9:30 am – 10:15 am AEDT Welcome Back & Keynote Session
- 10:15 am – 11:00 am AEDT Marketplace Break
- 11:00 am – 12:05 pm AEDT Breakout Sessions
- 12:05 pm – 1:05 pm AEDT Lunch
- 1:05 pm – 1:35 pm AEDT Breakout Sessions
- 1:40 pm – 2:15 pm AEDT Keynote Session and Wrap Up
Tuesday Oct 31
General Breakfast
Welcome To Country and Opening Remarks
Speakers:
George Colony, CEO, Forrester
Sam Higgins, Principal Analyst, Forrester
Michael West, Cultural representative & Traditional Custodian, Metropolitan Local Aboriginal Land Council
Keynote: Technology’s Vital Role In The Customer-Obsessed Growth Engine
Customers and growth are the raison d’être of companies and a powerful motivation for the missions of nonprofits and government agencies. Technology is an essential component — the power — of the growth engine. Technology enables growth with secure, rock-solid operations and scale. Technology creates growth with new products, platforms, and market channels. And technology amplifies growth with continuous improvement from insights and AI. The big key for technology-powered growth is collaboration within the technology organization between technology leaders and marketing, digital, sales, product, and customer experience colleagues.
In this session, you will:
- Onboard a simple framework to shape your technology-powered growth engine.
- Establish the connections you need to succeed.
- Learn how to develop a career in technology with a growth mindset.
Speakers:
Sam Higgins, Principal Analyst, Forrester
Josianne Fortin, Digital Accelerator Manager, Woodside Energy
Keynote: Reflecting On Australia’s AI Ecosystem Momentum
For the past decade, artificial intelligence (AI) adoption has evolved from a futuristic promise pursued by early adopters with mature technology teams to a legitimate and rapidly growing priority shared by business and technology leaders alike. Australia, like many countries, has a rapidly transforming AI ecosystem, where businesses are generating significant new revenue streams and efficiencies using AI technology. As the pace of AI-driven change accelerates through the convergence of natural language processing, large language models, and transfer learning, it is important that business and technology leaders understand how best to develop and deploy responsible AI solutions to maximize opportunities while mitigating the risks of unintended consequences.
Speakers:
Stela Solar, Director, National AI Centre, CSIRO
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions
Case Study Sessions (In-Person Only)
Hear real world case studies showcasing the value of partnering with the right technology provider.
Attend one session:
PagerDuty: The future of critical Incident Response with AIOps
Modern enterprises need a modern approach to resolving critical, time-sensitive and business-impact unplanned issues. Due to major revenue, cost and brand implications, incident response needs to be event-driven, automation-first and people-centric. Incidents are inevitable but the reliability of the customer experience is dictated by the operational excellence behind-the-scenes. Gone are the days when we could wait for a ticket to start addressing issues. Come and learn new ways to applying automation, AI and embedded best practices in raising the maturity of your digital operations. Hear first-hand case studies on advanced use cases of automated incident diagnosis and resolution, AIOps-powered event reduction and real-time customer service.
Speakers:
Kenith de Beer, Senior Software Engineering Manager, Serko
Abhijit Pendyal, Director, Customer Solutions , PagerDuty
Twilio Segment: From Puzzle Piece to Masterpiece - Unlocking the Customer Story Through Data
Many businesses, especially in the Asia-Pacific region, are grappling with an ever-expanding volume of data, and the outlook suggests this trend will persist. In our session we invite you to envision every data point within your organisation as a unique puzzle piece. Just like each puzzle piece contributes to a much larger and more captivating picture, every data point plays a crucial role in shaping a comprehensive understanding of your customers. Why the metaphor of puzzle pieces? As customers engage with brands, they leave behind a myriad of distinct imprints and interactions. These various data pieces hold the potential to reveal a masterpiece—the full story of your customers, waiting to be uncovered and understood.
Speakers:
Blake Rowley, Principal Solution Engineer, Twilio Segment
Lunch & Marketplace (In-person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakout Sessions
Breakout Sessions
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
2:40 pm - 3:00 pm | Coffee Chat: Will Generative AI Steal Your Job?
Coffee Chats are informal discussions on trending topics. Feel free to bring your questions and help spark the conversation.
Speakers:
Sam Higgins, Principal Analyst, Forrester
Keynote: Leadership Is Not About Getting Lost In Each New Technology (We’re Looking At You GenAI!) (In-Person Only)
Generative AI has triggered a hype cycle the likes of which we have not seen since Apple launched the iPhone. Every LinkedIn article, conversation, conference, and report from every company is here to tell you what you should know, and why you should drop everything right now and pay attention to it. But in this session, we’re not going to talk about “it”. Why? Because this is not the first, nor will it be the last, innovative technology you’ll see in your career. If as leaders we are doing our jobs well, then our teams and organizations will have the tools and resources to evaluate new innovations. We won’t be subsumed by the hype but rather ready to put new technology into practice when the time is right. Join Sam Higgins, Principal Analyst, as he sits down with two exceptional technology leaders to find out what it takes to foster a learning culture that creates space and psychological safety to test and learn with new tools. And how good leaders stick to a human-centered vision that empowers individuals to decide for themselves what value the shiny thing of the day has for them and their work.
Speakers:
Sam Higgins, Principal Analyst, Forrester
Sheridan Ware, Former Chief Information & Technology Officer, and Board Director, Charter Hall & Sustainable Digitalisation Project
Kathryn King, General Manager, Technology and Strategy Group, eSafety
Forrester Technology Awards (In-Person Only)
This session will see the announcement of the winners of this year’s Technology Awards in two categories: Technology Strategy Impact and Enterprise Architecture.
Speakers:
Dane Anderson, SVP, International Research & Product, Forrester
Frederic Giron, VP, Senior Research Director, Forrester
Phanimitra Bhethanabottla, Global CIO and CDO, Dr. Reddy’s Laboratories Ltd.
Brajabhusan Panda, Global Head of Digital CoE and Enterprise Architecture, Dr. Reddy’s Laboratories Ltd.
Michelle P. Rodriguez, Vice President & Enterprise Architecture Head, Union Bank of the Philippines
Dennis D. Omila, Executive Vice President, Chief Technology and Operations Officer, Union Bank of the Philippines
Reception
Join us for a reception full of networking, fun, food, and refreshments.
Wednesday Nov 1
Breakfast
Grab a coffee and come and join us for a Forrester Women’s Leadership session and a Government Roundtable
Forrester Women's Leadership: Fireside Chat: Moving Beyond “Beating The Odds
In the last two decades, a significant amount of money and time has been spent in efforts to diversify the tech and security workforces. While progress is happening, it seems to move at a glacial pace. Women are still significantly underrepresented in tech and security as a whole, and dramatically underrepresented in tech and security leadership. The women who do succeed make it by beating the odds and overcoming significant obstacles in their path to success. This problem represents a risk, not just for women, but for the industry as a whole. Join this panel to discuss how women can move beyond surviving despite the odds, to thriving in an ecosystem of opportunity.
Speakers:
Jinan Budge, VP, Principal Analyst, Forrester
Simone Briggs, Senior Consultant, Forrester
Janet Worthington, Senior Analyst, Forrester
Michele Goetz, VP, Principal Analyst, Forrester
Josianne Fortin, Digital Accelerator Manager, Woodside Energy
Government Roundtable | Tech Priorities vs. Embracing Innovation: Striking the Balance
All government attendees are invited to an interactive session following yesterday’s keynote, where you can discuss your strategies for effectively handling tech debt, regulatory challenges, and daily tasks, all while leveraging innovative technologies to propel your agencies into the future. Share insights and find common ground for success.
Speakers:
Sam Higgins, Principal Analyst, Forrester
Riccardo Pasto, Principal Analyst, Forrester
Welcome Back
Speakers:
Dane Anderson, SVP, International Research & Product, Forrester
Keynote: Exercise Empathy To Break Down The Silos Between Security And Tech (In-Person Only)
Each day, IT and security teams face major risks and concerns globally; unfortunately, teams are often working against each other by not presenting a unified front and, at times, exhibiting outward hostility. Yet technology and security executives have a multitude of benefits to reap by having a unified and consolidated security vision and sound relationships and working together to enable the business.
Attend this keynote to:
- Explore the root causes of the divide and tensions between IT and security.
- Discover the surprising commonalities between technology and security leaders and teams.
- Build humanity in the interactions and behaviors with infosec leaders and teams.
- Learn how to operationalize the collaboration required to build trust between teams.
- Exercise empathy to build trust across teams.
Speakers:
Jinan Budge, VP, Principal Analyst, Forrester
Charmaine Valmonte, CISO, Aboitiz Equity Ventures
Marketplace Coffee Break & Networking (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Breakouts
Learn-A-Skill: Burnout In Cybersecurity & Technology: A Love Story. (In-Person Only)
New in 2023, we have programmed several interactive sessions led by Forrester analysts. Each hour-long session features hands-on exercises that will equip you with the skills needed to lead change within your organization. No additional payment is required to attend. Sessions are first come, first served.
Today, 52% of the workforce is experiencing some form of burnout. Preliminary studies show that cybersecurity workers are suffering burnout at a rate higher than healthcare workers. In this context, this hidden epidemic and the impact of burnout on teams’ mental health, as well as on their organization’s cybersecurity and technology posture, are immense. Did you know that it is possible for employees to be highly engaged and experiencing burnout at the same time? The fact is that some of your best, most engaged rock-star employees are also burning out, and you won’t see until it’s too late. We’ll show you how to identify the different types of burnout and how to support the people who want to be their best at work without depleting themselves. Participants in this session will:
- Rethink what burnout is and how to identify its many causes and manifestations.
- Understand the risk of ignoring burnout and learn to work with people and managers to avoid and address it.
- Leave with examples of next steps for preventing, identifying, and redressing burnout in their teams and divisions.
Speakers:
Jinan Budge, VP, Principal Analyst, Forrester
Breakouts
Lunch & Marketplace (In-Person Only)
Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.
Hack-A-Thon: Explore the Boundaries Of Generative AI
Grab your lunch and join Forrester in a hack-a-thon where you will have the opportunity to work in teams using various large language models to solve a big world problem, while you push the boundaries of this technology and discover what it can and cannot do. The event will be structured to not only raise your awareness of the capabilities of Gen AI, but also it will provide a unique format to see firsthand where these solutions have limitations.
Get excited to roll up your sleeves and test a breadth of Gen AI tools! Please bring your laptop set up with free accounts for the following tools:
- Google Bard
- ChatGPT
- Bing Chat (available only in the Microsoft Edge browser)
- Adobe Firefly
- Pictory
Speakers:
Frederic Giron, VP, Senior Research Director, Forrester
Sam Higgins, Principal Analyst, Forrester
Breakouts
Keynote: Forrester's 2024 Predictions (In-Person Only)
With an inflation crisis and the looming threat of economic recession, all organizations, regardless of industry size or scope, will face even greater pressure in 2024 to harness technology-led innovation to deliver business value. The pace of technology-driven change has never been greater. What was last year’s metaverse is this year’s ChatGPT. What emerging opportunities should you focus on and why? When your organisation is working with limited budgets, competing priorities, a need for talent transformation, and the ever-rising expectations from customers, partners and regulators, choosing the right technology investment path has never been so critical. How do you decide when and what to invest in? This session will provide a “sneak peak” into some of Forrester’s insights and predictions for 2024 and beyond.
Speakers:
John Brand, VP, Advisor, Forrester
Biswajeet Mahapatra, Principal Analyst, Forrester
Janet Worthington, Senior Analyst, Forrester
Frederic Giron, VP, Senior Research Director, Forrester