Angelina Gennis,

Angelina Gennis

Principal Analyst

Angelina serves employee experience (EX) leaders, including CXOs, CIOs, CMOs, and CHROs. She focuses on culture design, leveraging a background in service and product design, and behavioral science. Angelina is an analyst in the Future of Work practice at Forrester, sharing insights, tools, and case studies to guide EX programs and initiatives. She was formerly in Forrester’s customer experience (CX) practice, focusing on customer-centric culture, CX strategy, and CX transformation.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research
July 9th, 2025 3:00 PM - 3:40 PM Webinar

Coordinate CX Transformation Across Diverse Stakeholders

Building effective cross-functional relationships can be the difference between a successful customer experience (CX) transformation and one that struggles. Join us as we walk through a new series of tools that CX pros can use to collaborate with stakeholders.Key takeaways: Identify key influencers around the organization to collaborate with.Lear how tp align CX value with the organizational outcomes your influencers care about.Explore how to build an approach plan to engage influencers to amplify and accelerate CX impact in the organization.Target audience level: all levels
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