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Annual Checkup: How Healthcare Firms Can Build Their CX Wellness Plan For 2022

December 13, 2021


Join Forrester senior analyst Judy Weader and principal analyst Pete Jacques to hear highlights from The US Health Insurers Customer Experience Index (CX Index™), 2021 and to learn about the significant improvement the industry has made over the past year. Participants will also be introduced to the nine healthy customer experience (CX) habits healthcare firms should adopt in the new year.

Key takeaways:

  • Learn which health insurers landed atop Forrester’s CX Index rankings and what these firms do that sets them apart in the field.
  • Understand key experience drivers for the health insurance industry.
  • Learn the nine healthy CX habits that healthcare firms should incorporate into their CX wellness plan.

Target audience level: all levels

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