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Description
In this interactive session, you can submit and upvote questions about customer feedback management (CFM) products and learn more about top vendors evaluated in The Forrester Wave™: Customer Feedback Management, Q1 2023. We’ll also discuss the market dynamics and other findings from our research.
Key takeaways:
- Discover important market and buyer trends for customer feedback management
- Learn about key players in the CFM market
- Learn how to maximize Forrester’s research and resources, particularly the recent CFM Wave, to identify the right solution for your organization
Vendors mentioned: Alida, Concentrix, InMoment, Medallia, NICE, PG Forsta, Qualtrics, SMG, and Verint
Target audience level: all levels
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