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Future IT Organizational Models Will Be Service-Based

November 17, 2016

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  • Presented by Marc Cecere


Cost, cloud, and customer empowerment will change the size, structures, roles, and culture of IT organizations. In particular, several roles, including business relationship managers, vendor managers, software engineers, and product owners, will increase in importance and drive major initiatives. Structural changes will include centers of excellence, dev/ops groups, and business services.

This webinar examines what the CIO's organization will look like three to five years in the future. How is the age of the customer driving these changes? We identify the options and tradeoffs for viable reporting structures for the CIO's organization.

Key takeaways:

  • The age of the customer is driving structural and role changes within organizations; CIOs must take a new approach in designing their IT organizations.
  • The role of IT is changing, and in order to stay relevant, CIOs must consider new skills and redesigns in order to align with business and meet customer expectations.

Vendors mentioned: Cognizant, Deloitte, EY, Infosys, KPMG, McKinsey, and TCS.

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