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Price: $300 (USD)
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Livestreaming commerce is projected to drive $100 billion of sales by 2023 in China alone (its biggest market), and it’s growing fast across Asia and into Europe and the United States. This new form of commerce, which sits at the intersection of social media, e-commerce, influencers and streaming video, has the interest of social media and e-commerce companies alike. This webinar presents this fast-growing phenomenon and helps marketers to establish how best to respond to it.
Key takeaways:
Target audience level: intermediate
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More consumer-facing businesses are launching paid membership programs, and Forrester expects this trend to continue. Why? Customers who are members spend more frequently and more overall than nonmembers, are more engaged, and feel better about the company.Key takeaways - This webinar provides:An overview of consumer behaviors and attitudes around paid memberships.Examples of paid membership programs and models. Guidance on how to put together a business plan to launch a paid membership program.Target audience level: beginner
Consumers look for convenient, empowering, and engaging ways to complete typical activities. To provide these consumers with the best digital experience, brands must choose the most appropriate digital touchpoints. For example, task-oriented activities are best accomplished by high-convenience touchpoints such as voice-enabled interfaces, whereas touchpoints like chat or augmented reality better serve more complex activities. This webinar helps digital business leaders make smart decisions in choosing the best digital touchpoints to engage with their consumers.Key takeaways:Learn how to make digital touchpoint decisions based on customer needs.Discuss use cases for digital touchpointsTarget audience level: beginner and intermediate
This webinar gives organizations a look at future retail, insurance, and financial services experiences and the level of impact they will have. In the panel discussion, the analysts discuss whether invisible or immersive experiences will have a greater impact, examples of what the future will look like, and the impact these experiences will have on customer experience (CX), cost saving, and revenue.Key takeaways:Learn whether invisible or immersive experiences will have the greatest impact on each industry.Learn whether CX, cost savings, or revenue will be impacted the most based upon future experiences.Hear about potential new experiences that you can begin to think about implementing that will have a large impact on your customers.Target audience level: all levels
Winston Churchill said, “To improve is to change; to be perfect is to change often.” At Forrester, taking a broader and bolder look at the world around us necessitates a regular “mirror” exercise to ensure that our B2B research continues to reflect the changing disciplines we cover.The still-young function of sales enablement in B2B organizations is evolving; its capabilities are increasingly extending to supporting additional customer-facing roles, such as solutions overlays, sales engineers, ecosystem partners, and customer success.In this webinar, Forrester’s Peter Ostrow explores the current and future state of what we now call revenue enablement. Key takeaways:Explore the evolution of enablement responsibilities and budgets as they expanded from “sales” to “revenue.” View the Forrester Revenue Enablement Model to determine how buyer interactions and personas are mapped to your team’s competencies, assets, and communications. Communicate one-on-one with Peter during an open, informal chat.Target audience level: intermediate
This webinar helps attendees reexamine approaches to presenting journey maps and provides visual examples from across industries.Key takeaways:Discover best practices for presenting journey maps in six common use cases.Consider the benefits and drawbacks of different visual elements.Learn from dozens of examplesTarget audience level: beginner and Intermediate
This webinar gives organizations a look at future retail, insurance, and financial services experiences and the level of impact they will have. In the panel discussion, the analysts discuss whether invisible or immersive experiences will have a greater impact, examples of what the future will look like, and the impact these experiences will have on customer experience (CX), cost saving, and revenue.Key takeaways:Learn whether invisible or immersive experiences will have the greatest impact on each industry.Learn whether CX, cost savings, or revenue will be impacted the most based upon future experiences.Hear about potential new experiences that you can begin to think about implementing that will have a large impact on your customers.Target audience level: all levels