Save or Share this Report

For eBusiness & Channel Strategy Professionals

WEBINAR: Uncover Digital Store Technologies That Put Customer and Associate Experiences First

August 15, 2017

This webinar was originally scheduled for July 25, 2017.

Description

Kroger, Walmart, and almost every major retailer have looked at the problem of customer convenience over the last decade, and all of us have faced long queues, impatient customers, and frustrating checkout experiences. The tech viability of checkout-free retailing has pushed the retail industry deeper into digital ever since the announcement of Amazon Go. This puts at risk a $6 billion retail checkout business that adds to most retailers' bottom line. Join Forrester analysts Andre Kindness and Ananda Chakravarty as they uncover digital store technologies that put customer experience first, including checkout-free digital stores, in-store analytics, mPOS, clienteling, and WiFi in your stores.

Key takeaways:

  • Learn the key technologies behind checkout-free stores, mPOS, clienteling apps, guest Wifi, and trends surrounding each.
  • Understand business and technical challenges and the practicality of such technologies becoming mainstream.
  • Explore the key in-store technologies from a customer experience perspective.

Get Access

Already a Client?

Log in to access this webinar.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.

Purchase Webinar

Price: $ 300.00(USD)

Purchase

Webinar FAQs

See the Webinar FAQs for answers to technical and other Webinar questions.