Description
There is no one-size-fits-all when it comes to voice of the customer (VoC) vendors. Because of this, customer experience (CX) leaders must navigate a sometimes complex and confusing shopping experience to identify the best vendor to support a changing and growing VoC program. This webinar highlights what CX pros need to consider before going shopping for a CX technology — and highlights key considerations to make when evaluating vendors.
Key takeaways:
- There is no one-size-fits-all when it comes to VoC vendors.
- Having a clear objective and strategy is crucial to vendor selection.
- Services play a crucial role in VoC program success — and play an often undervalued role during the sales cycle.
Target audience level: beginner and intermediate
Vendors mentioned: Clarabridge, Concentrix, Confirmit, InMoment, MaritzCX, Medallia, NICE, Qualtrics, SMG, Verint, and others.
Related Research
Get Access
Already a Client?
Log in to access this webinar.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer.
Contact us to learn more.
Purchase Webinar
Price: $ 300.00(USD)
PurchaseWebinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.