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The US Customer Experience Index, 2020: CX Differentiation Is The Key To Long-Term Success

June 23, 2020


During this webinar, we review the latest results from Forrester's US Customer Experience Index. We explain how the pandemic had little impact on this year's results, discuss trends in CX quality at the brand and industry level, and explore the impact of CX-based differentiation.

Key takeaways:

  • Learn about the latest trends in CX quality across 14 industries.
  • See which brands are CX leaders.
  • Understand how CX differentiation can help drive long-term success.

Target audience level: all levels

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