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Retail's Omnichannel Acceleration: Mastering Commerce And Fulfillment In Times Of Crisis And Beyond

July 7, 2020


Today's customers expect a consistent and connected experience across shopping touchpoints. As consumer behavior continues to shift as a result of the pandemic, a seamless omnichannel experience is now more important than ever. In this webinar, we reveal insights from the latest Forrester omnichannel survey to help digital business professionals understand the state of omnichannel commerce and fulfillment in 2020.

Key takeaways:

  • Use Forrester's latest data on omnichannel strategy and execution to understand your peers' approaches and challenges.
  • Determine where your omnichannel program stands among your peers through insights on their omnichannel strategies, fulfillment services, and program results.
  • Learn must-have components of a successful program as the COVID-19 pandemic continues to accelerate the shift to omnichannel fulfillment.

Target audience level: all levels

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