CX EMEA

November 17 – 19  |  Live Virtual Experience

Speakers

Martin Gill

VP, Research Director, Forrester

George Colony

CEO, Forrester

Joana de Quintanilha

VP, Principal Analyst, Forrester

Thomas Husson

VP, Principal Analyst, Forrester

Enza Iannopollo

Principal Analyst, Forrester

Karine-Cardona-Smits portrait

Karine Cardona-Smits

Senior Analyst, Customer Experience, Forrester

Maxie Schmidt

VP, Principal Analyst, Forrester

Andrew Archibald

Director of Customer Propositions, Co-op Health

Oliwia Berdak

VP, Research Director, Forrester

Anjali Lai

Anjali Lai

Senior Analyst, Forrester

Rick Parrish

VP, Principal Analyst, Forrester

Emily Collins

VP, Research Director, Forrester

Michelle Beeson

Analyst, Forrester

Xiaofeng Wang

Principal Analyst, Forrester

Aurelie L'Hostis

Senior Analyst, Forrester

Angelina Gennis

Senior Analyst, Forrester

Kelly Price

Senior Analyst, Forrester

David Johnson

Principal Analyst, Forrester

Amit Bhatia

Amit Bhatia

Senior Analyst, Forrester

Ryan Skinner

Principal Analyst, Forrester

Gina Bhawalkar

Principal Analyst, Forrester

James McCormick

Principal Analyst, Forrester

Reineke Reitsma

Vice President, Research Director - Market Insights, Forrester

TJ Keitt

Principal Analyst, Forrester

Rusty Warner

VP, Principal Analyst, Forrester

Joanna O'Connell

Vice President, Principal Analyst, Forrester

Dan Bieler

Principal Analyst, Forrester

David Truog

David Truog

VP, Principal Analyst, Forrester

Katy Tynan

Principal Analyst, Forrester

Steve Peltzman

Chief Business Technology Officer, Head of FeedbackNow, Forrester

Victoria McRitchie

Principal Consultant, Custom Analytics EMEA, Forrester

Richard Sheahan

Principal Consultant, Forrester

Tom Mouhsian

Principal Analyst, Forrester

Michelle Yaiser

Director, CX Analytics, Forrester

Pete Jacques

Principal Analyst, CX Index, Forrester

Bruce Hoang

Digital and Data Communication Director, Orange

Phil Durand

Director, Customer Experience Management, Confirmit

Matt Flury

Business Psychologist,

Chris Colley

Principal, Customer Experience (VP) , Medallia

Oli Mival

Head of User Research, Skyscanner

Denise Vidal

Senior Director, T-Mobile

John Ing

CX Principal Product Lead, ECS

Brian Andrews

Senior CX Principal , Medallia

Cara Buscaglia

VP of Global Solutions, Talkwalker

Bruce Hoang

Digital and Data Communication Director, Orange

Holly Carter

Director of Product Marketing, Confirmit

Beth Magee

VP of Marketing, Confirmit

Martin Mason

Head of Customer & Employee Experience, tado°

Ciaran Nolan

Head of Relationship Management EMEA, Intercom

Mesut Öcalan

Head of Performance Analytics - Global Digital Transition, BSH

Derek Eccleston

CX Consultant, InMoment

Chris Rainsforth

Head of Operational Management Best Practice, Verint

Rowena Fenwick

Business Planning & Performance Manager, Aldermore Bank

Donna Kempster

Customer Insight Manager, Computacenter

Sid Banerjee

Executive Vice Chairman, Founder and Chief Strategy Officer, Clarabridge

Vikram Krishna, Customer Experience

Vikram Krishna

Executive Vice President, Head of Group Marketing & Customer Experience, Emirates NBD

Irfan Verjee

VP Business Value Group, Sprinklr

Haitham Elkhatib

Vice President, Middle East & Africa, Sprinklr

Dylan Jacques

Technology Director, The Telegraph

Daniel Murray

Chief Evangelist, Quantum Metric

Rob Coyne

Chief Revenue Officer, Thunderhead

Howard Morgetroyd

Head of Service Innovation and Technology Enablement, BT Enterprise

Stuart Hall

Regional Vice President, EMEA, SugarCRM

David-Alexandre Krupa

Sales Excellence Manager, Asendia Management SAS

Michael Trapani

Senior Director of Product Marketing, Acoustic

David Handling

Customer Experience Manager, Scottish Television Group