Enza Iannopollo

Principal Analyst

Forrester Bio

Author Insights


Shape How People Trust You

Enza Iannopollo May 18, 2022
Our society is coping with unprecedented challenges. Your customers, employees, and partners are all facing growing uncertainties and concerns. Geopolitical tension, income inequality and job insecurity, social unrest, and misinformation and disinformation, you name it! In these challenging times, established societal institutions have often failed to unify and guide their communities. Trust has become more […]

Handling International Data Transfers Is Nothing New — Someone Tell Meta!

Enza Iannopollo March 10, 2022
If, in the world of privacy, I had to pick one topic that never goes out of fashion, it would be managing international transfers of EU personal data. Since the introduction of the EU Data Protection Directive in 1995 and continuing with the EU General Data Protection Regulation (GDPR), companies engaging in the storage and/or […]

Navigate China’s New Data And AI Regulations

Guannan Lu March 3, 2022
Firms often struggle to identify the appropriate security controls and practices to comply with fast-changing data regulations. Here are three practices firms should adapt to keep pace.

It’s Time To Take Your Privacy Program To The Next Level

Enza Iannopollo February 22, 2022
The compliance pressure on privacy, risk, and security professionals is growing. New and evolving privacy regulations are emerging daily, and regulators’ abilities to levy hefty fines is expanding along with business stakeholders’ expectations that their business meets the rules. But compliance is only a part of the goals that privacy and data protection programs must […]

Don’t Hit The Curb — Instead, Curb The Risk Of Emerging Technologies In 2022!

Andras Cser February 4, 2022
Find out why these five technology categories are causing security decision-makers the most concern.

Navigating The Business Roundtable’s Roadmap For Responsible AI

Brandon Purcell February 3, 2022
Get a detailed analysis of the Business Roundtable's recently published Roadmap for Responsible Artificial Intelligence.

The Future Of Work: Employee Privacy

Enza Iannopollo January 28, 2022
Privacy has become a priority for virtually every company, regardless of size, vertical, and geography. Privacy regulations have popped up around the world, including Europe, the US, and China. India will soon be added to the list. Rising customers’ and employees’ privacy expectations are also converging to force businesses to prioritize privacy and will keep […]

From Compliance To Privacy UX: Regulators Come For Dark Patterns

Stephanie Liu January 7, 2022
UX regulators are cracking down on dark patterns. Here's how to ensure your privacy journeys aren't on the road to big fines.

Facebook Shuts Down Face Recognition System On Its Platform

Merritt Maxim November 4, 2021
Facebook's recently announced its decision to no longer use facial recognition in its platform. What does that mean for the long-term?

Prognosen 2022: Datenschutz

Enza Iannopollo 2 November 2021
Unternehmen, die Software zur Überwachung der Produktivität einsetzen, müssen sich auf Herausgorderungen 2022 einstellen.

Prévisions 2022 : Protection des Données 

Enza Iannopollo 1 Novembre 2021
En octobre 2020, près d'un salarié européen sur trois a déclaré que son employeur utilisait un logiciel pour surveiller sa productivité lorsqu'il travaille à domicile. Les entreprises qui choisissent de déployer cette technologie doivent aussi se préparer à gérer certaines de ses conséquences au cours des 12 prochains mois. 

Predictions 2022: As Digitization Accelerates, Lack Of Equity, Labor, And Trust Will Plague Healthcare

Natalie Schibell November 1, 2021


Europe Predictions 2022: Privacy

Enza Iannopollo October 26, 2021
Companies that have software to monitor productivity must get ready to manage some of its consequences in the next 12 months. Find out more.

Good Friction Applied: Customer Privacy, Emotions, And Trust

Enza Iannopollo September 27, 2021
Are you wondering what privacy, customer emotions, and trust have in common? Good friction is the answer. Do you want to get started?

GDPR Is The Water That Patiently Wears Away The Stone … We Hope!

Enza Iannopollo May 25, 2021
Happy third birthday to the European Union’s General Data Protection Regulation (GDPR), which came into enforcement on May 25, 2018. Despite its teeth, with data protection authorities (DPAs) able to fine companies up to 4% of their global revenues, it thus far hasn’t made headlines for imposing hefty fines. It would be a mistake, however, […]

Trust Is Your Business Imperative

Enza Iannopollo May 12, 2021
Forrester's new research provides a concrete definition of trust and identifies seven key levers to help companies win the trust of their customers, employees, and partners.

Trust Must Be The Foundation Of Your Employee Well-Being Programme

Enza Iannopollo May 10, 2021
New data from the UK’s Office for National Statistics shows that one in five adults in Britain experienced depressive symptoms in early 2021, more than double the proportion before the pandemic. Young adults are coping with a significant increase of mental health issues. Financial concerns, managing children in the household, and disabilities are some of […]

European Businesses Must Redouble Their Recovery Efforts For 2021

Dan Bieler April 16, 2021
European businesses must start preparing for a post-pandemic world. They need to target emerging business growth opportunities, devise a policy for hybrid remote and office working, and plan a way to return to business travel. Boosting employee experiences and employee engagement plays a central role for these endeavors.

Découvrez Et Réduisez Les Risques De Confidentialité Associés À La Mesure De L’Expérience Client

Maxie Schmidt-Subramanian 17 Mars 2021
La mesure de l'expérience client comporte des risques pour la vie privée. Découvrez comment protéger la vie privée de vos clients et de vos employés.

Discover And Reduce The Privacy Risks Of Your Customer Experience Measurement Practices

Maxie Schmidt-Subramanian March 17, 2021
There are privacy risks in customer experience measurement. Today, protecting your customers’ and your employees’ privacy is key. Learn how to.
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