James L. McQuivey, PhD

VP, Research Director

Forrester Bio

Author Insights


Make People The Key To Your Success In An AI World

James L. McQuivey, PhD June 11, 2024
Success with AI will depend on how effectively you lead your people who leverage powerful AI tools. Learn how to effectively find and train talent for AI in this preview of our upcoming Technology & Innovation Summits.

Determine Your Readiness For AI With The Robotics Quotient Maturity Assessment At T&I NA

J.P. Gownder September 7, 2023
Forrester’s Technology & Innovation North America Forum in Austin, Texas is just a few days away (September 10–12)! As a part of our activities at the in-person Hub during the T&I Forum, we want to invite all attendees to take our Robotics Quotient Maturity Assessment. What Is The Robotics Quotient Maturity Assessment? The Robotics Quotient (RQ) […]

The Edge Of The Age Of AI

James L. McQuivey, PhD March 29, 2023
Old AI is to generative AI as Yahoo! is to Google. And it's poised to change every job, dramatically altering the future of work.

Culture Energy Is The Answer To Your Culture Challenges

James L. McQuivey, PhD April 20, 2022
There's no such thing as a culture of resilience/innovation/collaboration. There's only culture energy. Learn more.

The Metaverse In The Enterprise

James L. McQuivey, PhD April 7, 2022
Recently, Forrester released a new report called The State Of The Metaverse, a collaborative effort from five of Forrester’s top analysts to define the metaverse in a way that companies can understand and prepare to act on today. Our take is simple: The metaverse isn’t here yet. But there are parts of the metaverse that […]

What The US Infrastructure Bill Means To You

Renee Murphy November 10, 2021
After months of negotiations in Congress, the Infrastructure Investment and Jobs Act is about to become law. This new law will address specifics such as climate change, sustainability, and cybersecurity that all have specific requirements which, in turn, will drive your policy and regulation in the future. If you do business with the US federal […]

Predictions 2022: 2022 Will Go Down As The Year Executives Were Forced To Care About EX

James L. McQuivey, PhD November 3, 2021


Your People Are Your Most Important Technology Asset

James L. McQuivey, PhD September 16, 2021
If you're using emerging technology in the right way, it should unleash creativity in your organization. Find out how.

Your Future Of Work Requires More Creativity

James L. McQuivey, PhD March 10, 2021
It’s getting increasingly difficult to differentiate. Everybody reads the same Harvard Business Review articles and has access to the same try-before-you-buy cloud tools. But there is one lever of business success that is underutilized, and it’s one that you can improve by investing in what economists call “labor” but what you know simply as “people.” […]

Learn From 2020 To Create Your Anywhere-Work Strategy

James L. McQuivey, PhD November 17, 2020
2020’s Remote Work Is The Exception No Business Wanted The sudden arrival of the COVID-19 pandemic has thrust every organization into a patchwork of unplanned workforce responses. Companies have had to quickly get as many of their personnel into a safe and productive work situation as possible, with most of them working remotely at least […]

Get Ready For The Promise, Not The Peril, Of Workforce Data

James L. McQuivey, PhD September 1, 2020
Workforce and organizational data have been drizzling down on companies for decades, but as more jobs interface directly with technology, this has swelled to a heavy downpour. Most companies erect thin, umbrellalike policies to protect themselves from potentially misusing the data; a small fraction recognizes that this deluge is contributing to a new operating environment […]

This Is The Right Time To Make The Future Of Work Happen

James L. McQuivey, PhD June 22, 2020
The tools you need to transform your organization for the future are already here. Learn what they are and how to apply them today.

Help Your Employees Adapt To The Post-Pandemic “Adjusted Normal”

James L. McQuivey, PhD June 12, 2020
We’ve pulled together a collection of Forrester's research that will aid our clients in supporting their employees in this “adjusted normal” and maintain employee engagement.

The Future Of Work Starts Now

James L. McQuivey, PhD April 20, 2020
Thanks to COVID-19, the future of work starts now. Uncover the four shocks that were already going to pass through today's workplaces, affecting employees, leaders, and organizational mandates. But now, they are all accelerated.

How Employees Feel About Coronavirus Now: A PandemicEX Survey Update

James L. McQuivey, PhD March 25, 2020
The #pandemicEX survey results indicate that 41% of US workers are now afraid to go to work, compared with 29% two weeks ago. Read more.
Special Report

PandemicEX Results: Workers Uncertain That They Can Care For Ill Family Members

James L. McQuivey, PhD March 13, 2020
The next phase of COVID-19 preparedness is helping workers care for ill loved ones. But our #pandemicEX survey results reveal that only half of US workers feel they have the flexibility at work to take care of sick family members.
Special Report

PandemicEX Survey: Half Of Workers Confident In Leaders

James L. McQuivey, PhD March 12, 2020
Our findings also reveal a confidence gap between managers and executives versus other employees.
Special Report

How Employees Feel About Coronavirus: Early Results From Forrester’s PandemicEX Survey

James L. McQuivey, PhD March 11, 2020
Our #pandemicEX research project aimed to understand how employees are experiencing the spread of COVID-19. Read results here.

FORRward: A Weekly Read For Tech And Marketing Execs

Emily Collins March 9, 2020
PandemicEX: The Employee Experience Of A Pandemic The health and economic impacts of the novel coronavirus and the disease it causes, COVID-19, are important to track. But what about the effect on your employees? As our security and risk team wrote early on in this epidemic, not only do companies need a business continuity plan, but […]
Special Report

PandemicEX First Look: Just 43% Agree That Their Employer Has A Plan

James L. McQuivey, PhD March 5, 2020

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