Richard Sheahan

VP, Principal Consultant

Author Insights


Finalists Announced For The Customer-Obsessed Enterprise Award — EMEA

Maxie Schmidt March 28, 2023
The hard work of customer obsession deserves recognition. Discover the finalists for the inaugural Customer-Obsessed Enterprise Award — EMEA.

CX Commitment Checklist: Help Your Executives Face Reality

Maxie Schmidt November 1, 2022
Amidst a flurry of C-level leaders declaring that their organizations are currently or are becoming customer centric, customer experience (CX) leaders face their biggest battle yet: Making executives in their organization aware of the damaging shadow they as leaders cast on efforts to become more customer obsessed. My colleague Richard Sheahan and I often talk […]