Aurelie L'Hostis
Principal Analyst

Author Insights
Blog
Introducing The European Financial Services Customer Trust Index
We have launched the European Financial Services Customer Trust Index, 2022. Sadly, customers in France, Germany, Italy, and the UK generally rate their trust toward their banks as weak or — at best — moderate.
Blog
Practice Responsible Design — It’s A Matter Of Trust
Firms must practice responsible design to earn trust and drive sustainable value. Learn more in this blog post.
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How To Build A Solid Business Case For Your Financial Well-Being Program
Banks must build a robust business case and demonstrate ROI to support their financial well-being programs.
Blog
Quel Assureur Français Offre La Meilleure CX En 2022 ?
Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.
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Quelle Banque Offre La Meilleure CX ?
Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.
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How Should Financial Services Respond To The Cost-Of-Living Crisis?
Banks should address the current, intense cost-of-living pressures as they did the pandemic — with empathy, flexibility, and creativity.
Blog
Invest In The Right Technologies To Improve Your Customers’ Financial Well-Being
The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.
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The Time To Act On Inclusive Finance Is Now
To drive inclusive finance, financial services firms need to offer suitable, accessible, fair, and equitable (SAFE) financial products and services.
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In 2022, Banks Are Refocusing Their Efforts On Innovation, Sustainability, And IT Improvements
In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.
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Voorspellingen voor 2022: banken gaan flink in innovatie investeren
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
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Rethinking The “S” In ESG: The Inclusive Finance Imperative
Forward-thinking financial services firms that foster digital equity and inclusive finance through innovation to drive sustainable growth will gain a competitive advantage and grow faster.
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Prévisions 2022 : Banques
Pour être compétitives dans un monde post-pandémique, les banques donneront la priorité à la technologie, aux talents et à la durabilité. Découvrez les tendances bancaires à l'horizon 2022.
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Predictions 2022: Banks Will Double Down On Innovation
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
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¿Dónde Se Encuentran Los Consumidores Mexicanos En El Espectro Del Bienestar Financiero?
Incluso antes del inicio de la pandemia de COVID-19, los consumidores de México ya estaban enfrentándose a múltiples desafíos financieros y muchos se sentían preocupados por su situación financiera. La pandemia ha afectado aún más a las finanzas de los consumidores, y muchos carecen de resiliencia financiera y confianza en su futuro financiero. El bienestar […]
Blog
Banks Must Align Strategy And Technology To Succeed With Personalization
Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.
Blog
Le Bien-Être Financier Des Français : État Des Lieux
Afin d’aider les acteurs des services financiers à mieux comprendre comment se répartissent leurs clients en termes de bien-être financier, nous avons mené une enquête auprès de 2,592 adultes français en ligne en 2020.
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Where Do UK Consumers Stand On The Financial Well-Being Spectrum?
To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020.
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Where Do US Consumers Stand On The Financial Well-Being Spectrum?
Forrester’s Financial Well-Being Segmentation helps firms better assess their customers’ level of financial resilience and attitude toward their financial situation.
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Where Do Hong Kong Consumers Stand On The Financial Well-Being Spectrum?
Even before the onset of the COVID-19 pandemic, Hong Kongers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial well-being isn’t just about having a certain bank account balance or amount […]
Blog
Where Do Singaporean Consumers Stand On The Financial Well-Being Spectrum?
Even before the onset of the COVID-19 pandemic, Singaporean consumers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial well-being isn’t just about having a certain bank account balance or amount […]
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