Aurelie L'Hostis

Principal Analyst

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Blog

AI And Open Banking Payments Dominate Money20/20 Europe 2024

Oliwia Berdak June 11, 2024
While Money20/20 Europe had a number of themes this year — including “A Customer Universe of One” and “The Business Of Money” — AI and open banking payments really stole the show. But while the AI discussion remained mostly high-level, a confluence of factors have made open banking payments closer to mainstream adoption and therefore red-hot.
Blog

What We’re Most Excited To See At Money20/20 Europe 2024

Oliwia Berdak May 30, 2024
This blog provides an overview of key themes that we’re most excited to discuss at Money20/20 Europe 2024.
Blog

A Five-Step Guide To Conducting A Successful Sustainability Materiality Assessment

Aurelie L'Hostis May 9, 2024
Read this blog post to understand the actions that organizations need to take throughout the sustainability materiality assessment process.
Blog

The ESG Data And Analytics Market Is Changing Rapidly

Aurelie L'Hostis January 30, 2024
Understand the value that you can expect from an ESG data and analytics provider, learn how providers differ, and investigate options.
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European Banks Struggle To Earn High Levels Of Customer Trust

Aurelie L'Hostis December 18, 2023
Consumers in France, Italy, Spain, and the UK generally rate their trust towards their bank as weak or — at best — moderate.
Blog

Prévisions 2024 : Les banques confrontées à une année ennuyeuse, mais dangereuse

Peter Wannemacher 7 Novembre 2023
L’année à venir risque d’être relativement calme pour le secteur bancaire, mais soyez vigilants. Voici quelques-unes des tendances clés à surveiller.
Blog

Quelle Banque Française Offre La Meilleure Expérience Client ? Résultats de la recherche Forrester Banking CX Index 2023

Aurelie L'Hostis November 6, 2023
This blog was co-written by Julia Swerdlow  Une bonne expérience client (CX) est essentielle pour accroître la satisfaction et la fidélité des clients. Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.  Chaque année depuis 2016, Forrester sonde les clients de plusieurs banque européennes afin de […]
Blog

Which French Bank Offers The Best Customer Experience? — Results Of The Forrester France Banking CX Index Rankings, 2023

Aurelie L'Hostis November 6, 2023
[This blog was cowritten by Julia Swerdlow.] Good customer experience (CX) is essential to gain customer satisfaction and loyalty. Companies that excel in customer experience are set apart from their competitors and obtain higher revenue. Every year since 2016, Forrester has surveyed the clients of several European banks to measure their perception of the delivered […]
Blog

Predictions 2024: Banks Face A Boring, Yet Dangerous, Year Ahead

Peter Wannemacher November 1, 2023
The year ahead may be relatively uneventful for the banking industry — but don’t count it out. Here are a few of the key trends to look out for.
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Is Your Company Ready For The CSRD?

Aurelie L'Hostis October 12, 2023
Learn what it takes to comply with the requirements of the EU’s Corporate Sustainability Reporting Directive (CSRD).
Blog

Introducing The European Financial Services Customer Trust Index

Aurelie L'Hostis June 27, 2023
We have launched the European Financial Services Customer Trust Index, 2022. Sadly, customers in France, Germany, Italy, and the UK generally rate their trust toward their banks as weak or — at best — moderate.
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Practice Responsible Design — It’s A Matter Of Trust

Aurelie L'Hostis April 26, 2023
Firms must practice responsible design to earn trust and drive sustainable value. Learn more in this blog post.
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How To Build A Solid Business Case For Your Financial Well-Being Program

Aurelie L'Hostis January 26, 2023
Banks must build a robust business case and demonstrate ROI to support their financial well-being programs.
Blog

Quel Assureur Français Offre La Meilleure CX En 2022 ?

Aurelie L'Hostis 12 Décembre 2022
Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.
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Quelle Banque Offre La Meilleure CX ?

Aurelie L'Hostis 19 Octobre 2022
Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.
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How Should Financial Services Respond To The Cost-Of-Living Crisis?

Aurelie L'Hostis September 20, 2022
Banks should address the current, intense cost-of-living pressures as they did the pandemic — with empathy, flexibility, and creativity.
Blog

Invest In The Right Technologies To Improve Your Customers’ Financial Well-Being

Aurelie L'Hostis June 10, 2022
The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.
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The Time To Act On Inclusive Finance Is Now

Aurelie L'Hostis May 17, 2022
To drive inclusive finance, financial services firms need to offer suitable, accessible, fair, and equitable (SAFE) financial products and services.
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In 2022, Banks Are Refocusing Their Efforts On Innovation, Sustainability, And IT Improvements

Aurelie L'Hostis February 11, 2022
In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.
Blog

Voorspellingen voor 2022: banken gaan flink in innovatie investeren

Aurelie L'Hostis February 11, 2022
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
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