Aurelie L'Hostis

Principal Analyst

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Quelle Banque Offre La Meilleure CX ?

Aurelie L'Hostis 19 Octobre 2022
Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.
Blog

How Should Financial Services Respond To The Cost-Of-Living Crisis?

Aurelie L'Hostis September 20, 2022
Banks should address the current, intense cost-of-living pressures as they did the pandemic — with empathy, flexibility, and creativity.
Blog

Invest In The Right Technologies To Improve Your Customers’ Financial Well-Being

Aurelie L'Hostis June 10, 2022
The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.
Blog

The Time To Act On Inclusive Finance Is Now

Aurelie L'Hostis May 17, 2022
To drive inclusive finance, financial services firms need to offer suitable, accessible, fair, and equitable (SAFE) financial products and services.
Blog

In 2022, Banks Are Refocusing Their Efforts On Innovation, Sustainability, And IT Improvements

Aurelie L'Hostis February 11, 2022
In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.
Blog

Voorspellingen voor 2022: banken gaan flink in innovatie investeren

Aurelie L'Hostis February 11, 2022
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
Blog

Rethinking The “S” In ESG: The Inclusive Finance Imperative

Aurelie L'Hostis November 10, 2021
Forward-thinking financial services firms that foster digital equity and inclusive finance through innovation to drive sustainable growth will gain a competitive advantage and grow faster.
Blog

Prévisions 2022 : Banques

Aurelie L'Hostis 4 Novembre 2021
Pour être compétitives dans un monde post-pandémique, les banques donneront la priorité à la technologie, aux talents et à la durabilité. Découvrez les tendances bancaires à l'horizon 2022.
Blog

Predictions 2022: Banks Will Double Down On Innovation

Aurelie L'Hostis November 2, 2021
To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.
Blog

¿Dónde Se Encuentran Los Consumidores Mexicanos En El Espectro Del Bienestar Financiero?

Aurelie L'Hostis October 21, 2021
Incluso antes del inicio de la pandemia de COVID-19, los consumidores de México ya estaban enfrentándose a múltiples desafíos financieros y muchos se sentían preocupados por su situación financiera. La pandemia ha afectado aún más a las finanzas de los consumidores, y muchos carecen de resiliencia financiera y confianza en su futuro financiero. El bienestar […]
Blog

Banks Must Align Strategy And Technology To Succeed With Personalization

Aurelie L'Hostis October 7, 2021
Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.
Blog

Le Bien-Être Financier Des Français : État Des Lieux

Aurelie L'Hostis 9 Septembre 2021
Afin d’aider les acteurs des services financiers à mieux comprendre comment se répartissent leurs clients en termes de bien-être financier, nous avons mené une enquête auprès de 2,592 adultes français en ligne en 2020.
Blog

Where Do UK Consumers Stand On The Financial Well-Being Spectrum?

Aurelie L'Hostis August 18, 2021
To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020.
Blog

Where Do US Consumers Stand On The Financial Well-Being Spectrum?

Aurelie L'Hostis August 17, 2021
Forrester’s Financial Well-Being Segmentation helps firms better assess their customers’ level of financial resilience and attitude toward their financial situation.
Blog

Where Do Hong Kong Consumers Stand On The Financial Well-Being Spectrum?

Aurelie L'Hostis July 13, 2021
Even before the onset of the COVID-19 pandemic, Hong Kongers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial well-being isn’t just about having a certain bank account balance or amount […]
Blog

Where Do Singaporean Consumers Stand On The Financial Well-Being Spectrum?

Aurelie L'Hostis July 12, 2021
Even before the onset of the COVID-19 pandemic, Singaporean consumers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial well-being isn’t just about having a certain bank account balance or amount […]
Blog

La Marche Vers La Finance Durable Sera Longue

Aurelie L'Hostis 19 May 2021
La finance durable exige des changements dans trois domaines clés : les produits, les politiques et les processus.
Blog

Protecting Customers From Harm Is A Crucial Part Of Your Financial Well-Being Strategy

Aurelie L'Hostis May 14, 2021
On May 4, the UK government launched a new “Breathing Space” scheme in England and Wales. This debt respite scheme gives people struggling with debt problems a 60-day period of legal protection during which all interests and charges on their debt will be frozen while they receive professional debt advice. No enforcement action will be […]
Blog

Financial Services Firms Need A More Relevant Customer Segmentation Model: Introducing Forrester’s Financial Well-Being Segmentation

Aurelie L'Hostis April 19, 2021
Even before the onset of the COVID-19 pandemic, consumers were already facing multiple financial challenges, and many were worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial Services Firms Need A Framework To Better Understand Their Customers’ Financial Mindset And […]
Blog

In 2021, Banks Must Sustain The Digital Momentum

Aurelie L'Hostis January 29, 2021
We’re hitting the end of January. So, let me ask you, how is that New Year’s resolution coming along? Each year, many consumers vow to change their behavior come January 1, resolving to cut down on social media, eat more healthily, sort out their finances, or — for those in lockdown — go for a […]
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