Aurelie L'Hostis

Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.

Les entreprises qui excellent avec leur expérience client se différencient de leurs concurrents et obtiennent de meilleurs revenus.

Banks should address the current, intense cost-of-living pressures as they did the pandemic — with empathy, flexibility, and creativity.

The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.

To drive inclusive finance, financial services firms need to offer suitable, accessible, fair, and equitable (SAFE) financial products and services.

In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Forward-thinking financial services firms that foster digital equity and inclusive finance through innovation to drive sustainable growth will gain a competitive advantage and grow faster.

Pour être compétitives dans un monde post-pandémique, les banques donneront la priorité à la technologie, aux talents et à la durabilité. Découvrez les tendances bancaires à l'horizon 2022.

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Incluso antes del inicio de la pandemia de COVID-19, los consumidores de México ya estaban enfrentándose a múltiples desafíos financieros y muchos se sentían preocupados por su situación financiera. La pandemia ha afectado aún más a las finanzas de los consumidores, y muchos carecen de resiliencia financiera y confianza en su futuro financiero. El bienestar […]

Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.

Afin d’aider les acteurs des services financiers à mieux comprendre comment se répartissent leurs clients en termes de bien-être financier, nous avons mené une enquête auprès de 2,592 adultes français en ligne en 2020.

To help financial services firms understand where UK consumers stand on the financial well-being spectrum, Forrester surveyed 2,519 online adults in 2020.

Forrester’s Financial Well-Being Segmentation helps firms better assess their customers’ level of financial resilience and attitude toward their financial situation.

Even before the onset of the COVID-19 pandemic, Hong Kongers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial well-being isn’t just about having a certain bank account balance or amount […]

Even before the onset of the COVID-19 pandemic, Singaporean consumers were already juggling multiple financial challenges, and many felt worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future. Financial well-being isn’t just about having a certain bank account balance or amount […]

La finance durable exige des changements dans trois domaines clés : les produits, les politiques et les processus.

On May 4, the UK government launched a new “Breathing Space” scheme in England and Wales. This debt respite scheme gives people struggling with debt problems a 60-day period of legal protection during which all interests and charges on their debt will be frozen while they receive professional debt advice. No enforcement action will be […]