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Price: $300 (USD)
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Customer experience (CX) leaders often resort to best guesses when they recommend improvement goals for CX beacon metrics, such as Net Promoter Score℠ (NPS) or overall satisfaction. These leaders often base their guesses on faulty assumptions and untested inferences. The results lead to unrealistic goals and unmet expectations.
In this Forrester webinar for CX professionals, learn strategies for setting CX metric goals regardless of your company’s CX measurement maturity. These approaches apply to NPS and other beacon metrics.
Key takeaways:
Target audience level: all levels
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Over the years, the US health insurer industry has made steady — but painfully slow — progress in our CX Benchmark study. This webinar gives attendees an overview of Forrester’s latest data on the industry and explains how to drive better health insurance experiences.Key takeaways:Explore Forrester's most recent CX Index results for the US health insurers industry.Learn about the top drivers of US health insurer CX quality.Target audience level: all levels
The manufacturing sector consumes valuable natural resources and emits harmful gasses and other waste products. By embracing the circular economy’s concepts of reduce, reuse, repair, refurbish, and recycle, business and technology leaders in manufacturing reduce their dependence on finite natural resources, cut waste, and unlock new business opportunities.This webinar introduces key circular economy concepts, points to early examples of success, and highlights the role of digital technologies in supporting manufacturers’ circularity ambitions.Key takeaways:Understand five key circular economy concepts relevant to the manufacturing sector: reduce, reuse, repair, refurbish, and recycle.Explore the relationship between these five concepts, and learn how they work together and at scale.See examples of companies succeeding in the circular economy today.Target audience level: all levels
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Get the latest insights about how and why customers give organizations feedback — and what to do about it. Find out why and how customers give feedback to organizations and how this will help make your voice-of-the-customer (VoC) efforts more successful.Key takeaways: Learn what consumers in the US and the UK reveal about how and why customers give feedback.Find out which feedback myths we bust or confirm.Learn how to effectively respond to customer feedback.Target audience level: all levels
This webinar was originally scheduled for June 13th, 2024.Dramatic changes in how B2B organizations manage their people, informed by recent years of social upheaval and the pandemic, have finally made their way into the sales function. The dual needs of attracting and keeping highly engaged and high-performing sellers are far more intertwined than ever before and demand that CSOs and HR leaders align closely on establishing a sales culture that adapts to ever-changing buyers, offerings, motions, and societal norms. Key takeaways:Understand the connection between culture and performance — learn how high-performing sellers, managers, and leaders deliver stronger revenue output when they are engaged, motivated, and given a voice.Hear how CSOs and revenue enablement leaders use agile strategies to stay ahead of the curve — and the competition — in the never-ending pursuit for top sales talent.Apply the four levers of culture to your sales organization to power-up your team performance.Target audience level: intermediate