Customer experience (CX) transformations can lose momentum. This report helps CX leaders tackle their most common challenges.
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Customer experience (CX) functions come in all shapes and sizes. This session provides multiple approaches to scale your organization based on your current state and future ambitions.
Key takeaways:
Target audience level: intermediate
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Customer experience (CX) transformations can lose momentum. This report helps CX leaders tackle their most common challenges.
Forrester’s 2022 global survey into firms’ CX functions finds that CX teams vary in many characteristics, including team size, responsibility, and budget.
This report includes 20 examples of CX teams employing collaboration strategies in financial services, healthcare, retail, government, manufacturing, high-tech, telecommunications, and business services.
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