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Description
In 2024, organizations are dealing with the dual challenge of keeping up with generative AI (genAI) advances and navigating financial pressures. While digital experiences are changing and becoming more humanlike due to significant improvements in genAI and human/machine interaction, financial pressures lead organizations to often act in haste and put the quality of experiences at risk. Join us to hear a panel discussion on the most critical trends affecting digital customer experience (CX) and design this year.
Key takeaways:
- Gain an understanding of the four trends affecting digital CX and design in 2024.
- Hear Forrester analysts’ take on how to navigate these trends and what actions to take.
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