Technology & Innovation EMEA

Customer expectations have sharply increased for fast, always-on services, and instant gratification. Going above and beyond customer expectations requires resilient and proactive IT operations. With every IT endpoint being monitored, observability and monitoring data are growing faster than production data! What’s missing is the last mile—closing the loop to remediate IT alerts faster to ensure business is always running smoothly. Join our spotlight to learn how IT teams can move faster with last-mile automation.

Speakers:
Rob Kelsall, Global Vice President of Sales, Resolve

With evolving digital needs, development speed and catering to compliances is critical for most developers creating business process apps. Business teams need applications, but despite trying their best, IT just can’t meet those needs quickly enough. Over the years, Zoho has developed tools to cater for multiple development use cases and user bases. In this session, we discuss:

• The right approach to choosing an IT platform
• Parameters to evaluate when adopting a low-code solution
• Key ingredients to enhance user experience and productivity
• Ease of building integrated apps for your custom processes

Speakers:
Tribin Roy, Customer Experience Lead, Zoho Creator

Today’s customers are increasingly seeking out providers that can deliver tailored services 24/7, via digital channels. To remain competitive, banks need to modernize and open up to the wider financial services ecosystem. In this session, Commerzbank dives into how they are accessing the open banking market, being able to create new customer-facing services. Thanks to an open and secure API-driven infrastructure, Commerzbank can now accelerate the delivery of new services and integrate FinTech ecosystems.

Speakers:
Volker Sulzbach, Subject Matter Expert, API & EAI Technologies, Commerzbank AG

The innovation execution gap is growing, day 2 adoption is lacking, sustainability and carbon footprint is a topic at every level in organisations. How we use technology varies widely by industry. This session explores the “rush to the cloud” and emphasises that “cloud” is a strategic approach and not a destination. In a multi-cloud world, datacentres and edge, private and public clouds are all critical for technology addressing adoption and innovation needs.

Speakers:
Richard Bennett, Head of Industry Solutions and Strategy, VMware

LaunchDarkly enables product and engineering teams to deliver features faster, safer, and with more impact. In this demonstration, Jessica Cregg will walk you through the ins-and-outs of LaunchDarkly’s feature management platform and show you how to separate deployments from release, instantly rollback, control who you release to, and even collect valuable data on how new features are impacting your applications.

Speakers:
Kay Rex, Enterprise Solutions Engineer, LaunchDarkly

TOPdesk Account Manager Jack Williams will provide insight of TOPdesk through an in-depth demo of the software, followed up by answering any questions.

Speakers:
Jack Williams, Account Manager, TOPdesk

Was Jetzt? Nachhaltigkeit, Automatisierung, Pandemie, Ukraine-Krieg, Talentförderung?
Wie entscheiden Führungskräfte in Anbetracht all dieser Herausforderungen? Kann das Setzen von Prioritäten überhaupt noch helfen?

What’s Up Now? Sustainability, Automation, Scaling, Pandemic and War Resilience, Talent Retention?
What are leaders’ priorities right now? Can they still rely on priorities to focus attention and decisions or do we need different mechanism given the current challenges?

Speakers:
Bernhard Schaffrik, Principal Analyst, Forrester

Developpez Votre Reseau De Tech Leaders Francophones
Rencontre entre pairs (CIOs, CTOs, CDOs, CISOs …) d’autres organisations en France, Suisse, Belgique et autres pays francophones pour partager vos challenges, priorités, et expériences.

Develop Your Network Of French Speaking Tech Leaders
Meet Tech Executives peers (CIOs, CTOs, CDOs, CISOs …) from organizations in France, Switzerland, Belgium, and other French speaking countries to share your challenges, priorities, and experiences.

Speakers:
Chad Routh, Principal Analyst, Forrester

Le Digital Operations Platforms Sono Al Centro Della Trasformazione Digitale
Devo pianificare una migrazione verso le Digital Operations Platforms? Scopri come sfruttare il vero potenziale dietro la trasformazione digitale delle funzioni interne e resta aggiornato su come le aziende e le istituzioni italiane stanno pianificando il loro futuro digitale parlando con i nostri analisti

Digital Operations Platforms At The Heart Of Your Digital Transformation
Shall I plan a migration to Digital Operations Platforms? Find out how to uncover the true digital transformation potential for internal functions and get updates on how Italian companies and institutions are planning their digital future by talking to our analysts.

Speakers:
Diego Lo Giudice, VP, Principal Analyst, Forrester

As IT distributors transform their business model to seize XaaS market opportunities, they navigate a series of complex challenges. They must ensure they can meet customer demand by offering a wide range of cloud solutions and evolve their channel to suit this new business model. IT distributors can enable their partners and resellers by creating their own branded storefronts, publishing custom catalog with their own services and bundles in multiple languages, currencies, and billing models. Find out how top global distributor, Exertis, used CloudBlue’s powerful multi-tiered ecosystem engine to do just that.

Speakers:
Rik Hubbard, Cloud Services Director, Exertis
Carlos Viana Miedes, Customer Success Manager, CloudBlue

We’ve been using TOPdesk at Newman University for just over a year and it’s already helping us on our maturity journey. Following a departmental review in 2020, introducing an ITSM tool was identified as a crucial priority for the department. We felt that TOPdesk were the standout choice to provide this solution, having previously encountered them at a Service Excellence Experience event in late-2019, and we were not wrong.

TOPdesk’s attitude towards Customer Service, Service Excellence, and Enterprise Service Management have allowed us to identify areas to celebrate and improve within our team.  Introducing the ITSM tool has allowed us to move from anecdotal towards empirical incident management and with a year’s data we have started to tackle the culture of “While You’re Here” that prevails at the university. This practice, where a user will ask a technician to fix something else while they are in the room, in an ingrained behaviour within the Newman community, both in terms of users making requests and the technicians fulfilling them. TOPdesk has allowed us to support the technicians’ recognition of how dangerous this habit can be, despite how counter-intuitive it may sound at first, and how they can take steps to effect change.

Not content with transforming the performance of our IT department, the quality of consultation and support from TOPdesk has empowered us to take steps towards an Enterprise Service Management philosophy within service departments outside of IT, with a range of other departments making use of the TOPdesk tool. We have helped them integrate their processes into the ITSM, while they have added their content to the self-service portal. This collaboration has fuelled the evolution of the self-service portal as a ‘living document’. It has also helped to tackle the perennial issue of departments working in silos throughout the institution and fostered a culture of working in partnership.

Working with TOPdesk unlocks a network of motivated staff who care about customer service and experience, along with colleagues in similar organisations who can support you on your TOPdesk journey.

Speakers:
Hannah Price, Head of UK Consultancy and Planning, TOPdesk

In this session you will learn how Daimler Truck has used the Icertis Contract Intelligence platform to structure and connect contract data into enterprise systems like sourcing and procurement, to drive speed, performance, and compliance across operations; enabling the leading commercial vehicle manufacturer to stay out in front in a market defined by disruption: new competitors, new regulations, and new technologies.

Speakers:
Jonas von Malottki, CTO, Daimler Truck
Bernadette Bulacan, Chief Evangelist Officer, Icertis

With a mission to take the pain out of getting paid, GoCardless has created a global bank debit network to rival credit and debit cards, as well as a payments platform designed and optimized for taking invoice, subscription, membership and installment payments. Come join this session to learn three key ways that GoCardless is differentiating in the market with BillingPlatform, accelerating their quote-to-cash processes and maximising cash flow.

Speakers:
Alon Binyamin, Financial Processes Development Lead, GoCardless
Pete Gray, Sales Director, BillingPlatform

At Workato we believe in an enterprise on autopilot. We believe that the automation fabric of the future is both an integration and an automation story. Driving innovation at an enterprise scale requires a specific set of capabilities that enables creative thought. In this session we will share how the Workato vision translates to a platform as the enabler for a different way of thinking about the problem space we call automation fabric.

Speakers:
Donald Krol, Director of Solutions Consulting EMEA, Workato

You’ve built a successful API program. What’s next? What else can you offer your community to enrich their experience? Can you simplify the onboarding process – both technically and commercially? Can you easily introduce new revenue streams to your program? If you are thinking of any of these, a marketplace just might be the way forward.

Speakers:
Liad Bokovsky, VP, Pre Sales Consulting, Axway

Join Transformation Strategist Alan Anderson from Kontent.ai as he explores how, through effective application of content operations, organisations can unlock additional business benefits, optimise workforce processes, increase profit margins, and achieve higher Net Promotion Scoring.

Speakers:
Alan Anderson, Digital Transformation Director, Kontent.ai

Broadcom’s recent acquisition of VMWare may mean significant change for many customers, including cost, product features and support. In this session we’ll explore the benefits of Nutanix AHV and why thousands of customer’s are turning to it as they look to secure their hypervisor strategy. A with a net promoter score of 90+ for the last 5 years, you can see why.

Speakers:
James Sturrock, Director of Systems Engineering, Nutanix

Was Jetzt? Nachhaltigkeit, Automatisierung, Pandemie, Ukraine-Krieg, Talentförderung?
Wie entscheiden Führungskräfte in Anbetracht all dieser Herausforderungen? Kann das Setzen von Prioritäten überhaupt noch helfen?

What’s Up Now? Sustainability, Automation, Scaling, Pandemic and War Resilience, Talent Retention?
What are leaders’ priorities right now? Can they still rely on priorities to focus attention and decisions or do we need different mechanism given the current challenges?

Speakers:
Pascal Matzke, VP, Research Director, Forrester

Le Digital Operations Platforms Sono Al Centro Della Trasformazione Digitale
Devo pianificare una migrazione verso le Digital Operations Platforms? Scopri come sfruttare il vero potenziale dietro la trasformazione digitale delle funzioni interne e resta aggiornato su come le aziende e le istituzioni italiane stanno pianificando il loro futuro digitale parlando con i nostri analisti

Digital Operations Platforms At The Heart Of Your Digital Transformation
Shall I plan a migration to Digital Operations Platforms? Find out how to uncover the true digital transformation potential for internal functions and get updates on how Italian companies and institutions are planning their digital future by talking to our analysts.

Speakers:
Dario Maisto, Senior Analyst, Forrester

With more than 18 million customers, Vodafone UK has embarked on an important journey to become a software-powered business with over 50% of employees expected to work in software engineering by 2025. In this session, learn how Vodafone scaled deployment frequency to over 200x per month while achieving its highest level of availability through the adoption of feature management, a new class of software development techniques rooted in feature flags.

Speakers:
Laurie Maclachlan, VP & GM, EMEA, LaunchDarkly

In this session we will discover what HubSpot’s journey has been like so far with Workato. We will look at how Workato has helped shape HubSpots business operation and team mindsets. We will see examples of automations that have been implemented by Workato and explore the impact of those projects. Finally, we will discuss the governance model in place and what was needed to make it successful.

Speakers:
Conor Coyle, Business Systems Lead, Hubspot

Specsavers initiated a significant transformation so as to deliver a superior customer experience and build its digital future in this hyperconnected, omnichannel retail landscape. To achieve their vision, Specsavers identified a need to transform its QA culture and subsequently partnered with Planit to implement better quality engineering practices. Come and hear the learnings from this journey and what outcomes have been achieved so far.

Speakers:
Adam Rockliffe, Head of Quality Assurance, Specsavers
Susanne Matson, Practice Director - Customer Insight & Advisory, Planit

With every single police investigation having a digital footprint, forces are recognising there is a need to rethink how investigators interact with digital evidence. As an organisation, VMware wants to support police forces with these Digital Forensics challenges. In this discussion we will look at how VMware is providing a secure platform that enables police officers to work from the field, and access Digital Forensic tools and technology remotely.

Speakers:
Martin Hosken, EMEA Cloud Chief Technologist, VMware