CX Forum
West

George Colony

CEO,
Forrester

Rick Parrish

VP, Research Director,
Forrester

Keith Johnston

VP, Group Director,
Forrester

Colleen Fazio

Senior Analyst,
Forrester

Jess Lloyd

Principal Analyst,
Forrester

James McQuivey

VP, Research Director,
Forrester

Heidi Munc

VP of User Experience,
Nationwide

Jonathan Roberts

Vice President of Strategy,
Together Credit Union

Allison Mistlebauer

Managing Director, Advisor Services,
Schwab Advisor Services

Joe Wang

Director of Customer and Community Experience,
Ancestry

Bob DelPonte

Executive Vice President and Chief Customer Experience Officer,
UKG

Bradley Breuer

Senior Vice President of Marketing,
PetSmart

Guneet Singh

Vice President, Customer Experience & Care,

Max Ball

Principal Analyst,
Forrester

Gina Bhawalkar

Principal Analyst,
Forrester

Dipanjan Chatterjee

Vice President, Principal Analyst,
Forrester

Emily Collins

VP, Research Director,
Forrester

George Colony

CEO,
Forrester

Su Doyle

Principal Analyst,
Forrester

Colleen Fazio

Senior Analyst,
Forrester

Chuck Gahun

Principal Analyst,
Forrester

Angelina Gennis

Principal Analyst,
Forrester

David Johnson

Principal Analyst,
Forrester

Keith Johnston

VP, Group Director,
Forrester

Nikhil Lai

Principal Analyst,
Forrester

Jessica Liu

Principal Analyst,
Forrester

Jess Lloyd

Principal Analyst,
Forrester

Rick Parrish

VP, Research Director,
Forrester

James L. McQuivey, PhD

VP, Research Director,
Forrester

Mike Proulx

VP, Research Director,
Forrester

Ron Rogowski

VP, Executive Partner,
Forrester

Rich Saunders

Senior Analyst,
Forrester

Katy Tynan

VP, Principal Analyst,
Forrester

Judy Weader

Principal Analyst,
Forrester

Jenna Wohead

Director, Product Management,
Forrester