On the Forrester side, I have trusted advisors who I can call on the phone. I can email a particular advisor or researcher or analyst about what’s up-and-coming or with a particular question we may have.— Rob Martinelli
Senior Director of Customer Experience, Quest Diagnostics
Inside Quest Diagnostics’ Progress With Journey Mapping
Quest Diagnostics has made huge strides with journey mapping and customer understanding, with support from Forrester.