How can CX and EX coexist in an organization? Can the right relationship between CX and EX management have a magnifying effect? Martin and Angelina talk through the model for shared management of (or collaboration between) CX and EX, with considerations for different existing organizational structures.
- What are the commonalities across CX and EX management?
- What are the critical differences between CX and EX management?
- What are the connections between proper EX management and CX outcomes?
- What are the different relationships between CX and EX pros observed in organizations?
- Why are CX teams taking on EX? What can be gained from shifting the status quo?
Listen to the full episode to hear more about the challenges and opportunities of CX teams moving into the territory of EX.
See the Forrester report: Build The Right Bridge Between EX And CX Management