Angelina Gennis, Senior Analyst
Forrester’s culture energy data reveals that culture varies across organizations, including within an individual company. In this episode, Martin interviews Angelina on her findings regarding customer-facing employees’ unique culture. Angelina shares her findings from other interviews with other culture experts, who helped her explain the data. We cover:
- What is Forrester’s culture energy model?
- What were you looking for in this research?
- How does culture differ from frontlines to back-office?
- How can back-office leaders build empathy and support frontlines culture?
- Is hybrid work better for frontlines culture?
Listen to the full episode to hear more about culture on the front lines.