Forrester’s Director of CX Research And Insights, Sarah Bloomer, joins us to discuss her work to improve the client experience inside of Forrester. Listen to how she translates client requests — like wanting more flexibility, or content that is consumable in the cracks of the day — into specific changes to Forrester’s products and services.
Get The Insights At Work Newsletter
Thanks for signing up.
Stay tuned for updates from the Forrester blogs.