Refund Policy

Purchased Research Documents And Webinars

If you purchased an individual research document or Webinar and are not completely satisfied, please notify us within 24 hours of your purchase for a full refund.


Forrester will refund the full registration fee if notified in writing four weeks before an Event. Cancellations made between two and four weeks prior to an Event are subject to a 50% service charge. No refunds will be given for cancellations made less than two weeks prior to an Event.

To initiate your refund request for Events in the US, please email our team at or call +1 888-343-6786. For Events in EMEA, please contact (+31 (0)20 305 4848). For Events in APAC, please contact (+65 6426 7019).